Morgan Ewers
Loughborough,Leicestershire
Summary
As a dedicated PhD student with strong time management and multitasking skills, I am looking for a part-time role that complements my studies. I bring a passion for cinema and proven experience in customer service, having worked in fast-paced environments where I successfully balanced competing priorities. I am eager to contribute to the team at Odeon by offering excellent customer service and ensuring a smooth, enjoyable experience for cinema-goers.
Overview
8
8
years of professional experience
Work history
Survivability Engineer
General Dynamics Landsystems
Merthyr Tydfil, Merthyr Tydfil
09.2019 - 08.2023
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
- Enforced compliance with all health and safety measures, reducing worksite risks.
- Examined project plans and locations to identify and mitigate potential hazards.
Customer assistant
Gilwern Garage
Gilwern, Monmouthshire
04.2015 - 06.2018
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Education
Doctor of Philosophy - Ergonomics and Human Factors
Loughborough University
Loughborough 10.2024 -
Master of Science - Ergonomics and Human Factors
Loughborough University
Loughborough 10.2023 - 10.2024
Bachelor of Science - Mechanical Engineering
Swansea University
Swansea 10.2016 - 07.2019
Skills
- STEM Skills
- Cash handling
- Customer Service
- Problem-solving
- Public speaking
- Inventory control
- Microsoft Office Suite
- Order processing
- Regulatory compliance
Affiliations
- My favourite films flip between The Lord of The Ring: The Tower Towers and Empire Strikes Back
Timeline
Doctor of Philosophy - Ergonomics and Human Factors
Loughborough University
10.2024 -
Master of Science - Ergonomics and Human Factors
Loughborough University
10.2023 - 10.2024
Survivability Engineer
General Dynamics Landsystems
09.2019 - 08.2023
Bachelor of Science - Mechanical Engineering
Swansea University
10.2016 - 07.2019
Customer assistant
Gilwern Garage
04.2015 - 06.2018
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