Morgan Brooks
Bridgend ,Wales
Summary
Service-oriented professional with extensive experience in food and beverage environments. Delivers personalised guest recommendations while collaborating with kitchen and wait staff to ensure timely service. Maintains high standards of cleanliness and organisation in fast-paced settings. Committed to hygiene and safety, consistently enhancing guest experiences through attentive service and effective multitasking.
Overview
2
2
years of professional experience
Work History
Food and Beverage Assistant
cafe
bridgend , mid glamorgan
03.2024 - Current
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Ensured customer satisfaction by delivering food and drinks promptly in high-pressure environments.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Took food and beverage orders accurately, offering menu recommendations when requested.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Resolved customer complaints with empathy and professionalism, enhancing overall dining experience.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Maintained safe hygiene and food handling standards for full compliance.
- Complied with hygiene and safety regulations to maintain a clean working environment.
- Kept work surfaces, tables, chairs and customer areas clean by conducting sanitation in-line with OSHA standards.
- Cleaned, polished and stored glassware during function clean-up.
- Thoroughly hand-washed dishes and glassware.
- Helped bar staff prepare garnishes and restock inventory before service.
- Assisted customers with special needs by recognising their requirements and offering appropriate support.
- Communicated customer preferences and special dietary needs to kitchen staff for accurate meal preparation.
- Maintained confidentiality of customer information and payment transactions.
Education
NVQ Level 2 - Landscaping
Bridgend College
Bridgend 2025 - Current
Skills
- Drink and food preparing
- Food hygiene practices
- Customer feedback handling
- Customer service
- Team collaboration
- Teamwork
- Effective communication
- Communication skills
Timeline
Food and Beverage Assistant
cafe
03.2024 - Current
NVQ Level 2 - Landscaping
Bridgend College
2025 - Current