Morgan Ball
Multilingual Customer Service Advisor
Ramsbury
Summary
Experienced with handling variety of customer inquiries and concerns, ensuring high satisfaction rates. Utilizes effective communication and problem-solving skills to address and resolve issues promptly. Knowledge of customer relationship management and adept at fostering positive client interactions.
Overview
4
4
years of professional experience
42
42
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
Multilingual Customer Service Advisor
Corston
11.2024 - Current
- Managed customer service and sales channels across Germany, Austria, Switzerland, the Netherlands, and Flemish-speaking Belgium, ensuring exceptional support via email and phone
- Specialised in product knowledge, assisting customers with inquiries in a professional and proactive manner while building long-term trade relationships
- Optimised sales opportunities by supporting trade applications and providing feedback from German and Dutch-speaking customers to the UK product team
QC Packer
Gentell
10.2024 - 11.2024
- Conducted tasks following Health & Safety and Good Manufacturing Practices, maintained cleanliness, hygiene, and product traceability while packing, checking, and rejecting sub-standard products
- Worked independently in the packing room, set up packing stations, participated in investigations and quality checks, and supported continuous improvement
EFL teacher
EF
06.2022 - 07.2022
- Developed Interactive Lessons: Created engaging and interactive lessons for children, enhancing their English language skills and fostering a positive learning environment as part of the EF teaching team
- Led Cultural Excursions: Inspired students during excursions to Portsmouth, London, and Oxford, encouraging them to practise English and deepen their understanding of the local culture, maximising their immersion experience in the UK
EFL teacher
EasyTalk
01.2022 - 04.2022
- Instructed language courses across all proficiency levels (A1-C2) and age groups (children to adults), adapting methods to accommodate varying motivations and learning styles
- Gained proficiency in managing short-notice lesson covers, enhancing my confidence and ability to seamlessly take over classes from other teachers
- Developed tailored lesson plans for individual students, addressing their unique needs and goals.
Administrative Intern
CIAL
08.2020 - 01.2021
- Welcomed guests and answered queries about the school, providing a positive first impression and effective information as an intern secretary
- Performed various administrative tasks including photocopying, filing, documenting, collecting post, and answering phone calls, ensuring smooth daily operations
- Leveraged language skills to interact with individuals from diverse cultural backgrounds both in person and over the phone, enhancing communication and service quality
Education
Bachelor of Arts - German & Portuguese
University of Manchester
Manchester 04.2001 - 01.2024
Master of Arts - Language Science specialising in Bi- and Multilingualism
University of Stockholm
Stockholm 04.2001 - 01.2021
Skills
- Bilingual and Multilingual Proficiency
- Independent Work and Initiative
- Cultural Awareness
- Information Dissemination
- Research Skills
- Technical Proficiency
- Customer service excellence
- Complaint handling
- Building rapport
Problem resolution
Certification
CELTA Certification
Tutoringexperience
True
Driverlicense
Full clean driver’s license
Additional Information
- Clean Drivers license
Timeline
Multilingual Customer Service Advisor
Corston
11.2024 - Current
QC Packer
Gentell
10.2024 - 11.2024
EFL teacher
EF
06.2022 - 07.2022
EFL teacher
EasyTalk
01.2022 - 04.2022
Administrative Intern
CIAL
08.2020 - 01.2021
Bachelor of Arts - German & Portuguese
University of Manchester
04.2001 - 01.2024
Master of Arts - Language Science specialising in Bi- and Multilingualism
University of Stockholm
04.2001 - 01.2021
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