Monique Neeter
Uckfield,East Sussex
Summary
Committed professional with a strong focus on customer satisfaction and safety awareness. Demonstrates exceptional communication skills and attention to detail, ensuring high standards in all tasks. Proficient in problem solving and cultural sensitivity, with an understanding of food safety protocols. Committed to leveraging these skills to enhance operational efficiency and contribute to organisational success.
Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.
Overview
29
29
years of professional experience
39
39
years of post-secondary education
Work history
Lifestyle Retail Shop Manager
Josefina
Uckfield, East Sussex
2014.10 - Current
- Overseeing daily operations to enhance customer experience.
- Frontline customer facing contact.
- Maintaining high visual merchandising standards for customer engagement.
- Daily reconciliation of takings, stock and relevant paperwork.
Airline Cabin Manager
Monarch Airlines Ltd
Gatwick Airport, West Sussex
1997.05 - 2014.10
- Managed pre-flight briefings to ensure team alignment and safety.
- Led cabin crew to deliver high standard of in-flight service standards.
- Oversaw passenger complaints, prioritising customer needs.
- Coordinated with pilots and ground staff for flights operations.
- Maintained inventory and stock supplies for operational efficiency.
- Supervised safety checks.
- Resolved conflicts and emergencies, maintaining a calm on board environment.
- Managed food and beverage service whilst maintaining high hygiene standards.
- Assisted special needs passengers during flight, showing sensitivity and empathy.
- Maintained professional image to represent airline brand positively.
Education
First Aid Training -
Monarch Airlines Ltd.
Gatwick 1997.05 - 2014.10
Defibrillator Training. -
Monarch Airlines Ltd
Gartwick 2002.05 - 2014.10
World Host Accredited. - Customer Service.
Monarch Airlines Ltd.
Gatwick. 2012.05 - 2014.10
8 O-Levels and 2 A-Levels - Various
Arthur Mellows Village College
Peterborough 1979.09 - 1986.07
Skills
- Customer Focus
- Communication Skills
- Attention to Detail
- Problem Solving
- Safety Awareness
- Cultural Sensitivity
- Food safety awareness
Timeline
Lifestyle Retail Shop Manager
Josefina
2014.10 - Current
World Host Accredited. - Customer Service.
Monarch Airlines Ltd.
2012.05 - 2014.10
Defibrillator Training. -
Monarch Airlines Ltd
2002.05 - 2014.10
Airline Cabin Manager
Monarch Airlines Ltd
1997.05 - 2014.10
First Aid Training -
Monarch Airlines Ltd.
1997.05 - 2014.10
8 O-Levels and 2 A-Levels - Various
Arthur Mellows Village College
1979.09 - 1986.07