Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic
Monique De Agrella

Monique De Agrella

Leeds

Summary

Highly skilled professional with expertise in communication, teamwork, and problem-solving, adept at fostering collaboration and resolving challenges efficiently. Demonstrates a strong commitment to customer service excellence and achieving sales targets through strategic planning and forecasting. Proficient in data management systems such as Goldmine, with technical knowledge of online sales platforms and fleet management software. Highly organised with a proven ability to manage schedules, coordinate maintenance, and ensure compliance. Adaptable and quick to learn new skills, seeking opportunities to leverage expertise in dynamic environments while driving organisational success.

Overview

9
9
years of professional experience

Work History

Fleet administrator

Zenith
Horsforth, Leeds
09.2024 - Current
  • Maintained accurate records with meticulous data entry skills.
  • Negotiated contracts with suppliers, securing competitive rates.
  • Facilitated communication between drivers and management, improving team cohesion.
  • Assisted with budgeting, controlling operational costs effectively.
  • Efficiently tracked and progressed defects via a nationwide network of suppliers
  • Ensured vehicle and trailer downtime was minimized
  • Coordinated maintenance and repair schedules to maintain fleet reliability
  • Managed communication with repair suppliers and internal teams
  • Monitored vehicle compliance with safety regulations and standards
  • Implemented process improvements to streamline fleet operations
  • Supported the fleet manager with administrative tasks and reporting
  • Utilized fleet management software to track vehicle performance and maintenance records
  • Ensured high levels of customer service and satisfaction

Online Sales Agent

Eurobyte Technology
Johannesburg, Gauteng
10.2021 - 05.2023
  • Resolved customer complaints promptly, ensuring customer satisfaction.
  • Maintained detailed records of sales activities for accurate forecasting.
  • Established robust client relationships through effective communication and negotiation skills.
  • Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.

Sales consultant

Business Images
Johannesburg, Gauteng
05.2016 - 06.2017
  • Closed complex deals with a strategic and customer-focused approach.
  • Dealt with customer queries effectively, maintaining high quality service standards.
  • Utilised CRM software efficiently, improving lead tracking and follow-ups.
  • Generated leads to increase potential business opportunities.

Education

Matriculated -

Rand Park High School
Johannesburg, South Africa

Skills

  • Communication: Excellent verbal and written communication skills, with ability to connect with diverse individuals
  • Teamwork: Proven ability to work collaboratively in large groups and team environments
  • Problem-Solving: Strong analytical skills and adept at resolving issues efficiently
  • Customer Service: Committed to providing excellent service and ensuring customer satisfaction
  • Sales Strategies: Skilled in developing sales strategies, forecasting sales projections, and achieving sales targets
  • Data Management: Experienced in data capturing and managing information using systems like Goldmine
  • Technical Proficiency: Familiar with online sales platforms and fleet management software
  • Organizational Skills: Highly organized and capable of managing schedules, coordinating maintenance, and ensuring compliance
  • Adaptability: Quick to learn new skills and adapt to changing environments and challenges

Affiliations

  • Reading
  • Cleaning
  • Staying Active

Languages

English
Native
Afrikaans
Fluent

References

References available upon request.

Timeline

Fleet administrator

Zenith
09.2024 - Current

Online Sales Agent

Eurobyte Technology
10.2021 - 05.2023

Sales consultant

Business Images
05.2016 - 06.2017

Matriculated -

Rand Park High School

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Monique De Agrella