Decisive Clinic Manager experienced in establishing goals, policies and procedures to smoothly run clinic operations. Skilled in monitoring and controlling clinic expenditures within the approved budget. Excellent interpersonal, communication and conflict-resolution skills. I am an assertive professional with a track record leading day-to-day operations and coordination of patient care services. Accomplished in recruiting staff members focused on service excellence and quality patient care. Possesses analytical decision-making skills to quickly assess and resolve complex problems and issues. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Monike Danville
London
Summary
Overview
142
years of post-secondary education
9
years of professional experience
Education
Tower Hamlets College London
BTEC National from Business, Finance Marketing and ICT
09.2010 - 06.2012
University overview
QA Training Provider London
NVQ Level 3 from Software Development
University overview
Completed a 12 week Digital skills bootcamp with training provider QA. The digital skills bootcamp in software and development included the following modules:
- Programming with Python.
- HTML, CSS and JAVASCRIPT
- Linking python apps to SQL databases.
- Agile working environments
- Soft Green skills
- Web design
Raines Foundation Independent School London
GCSEs from Maths, English, Science
University overview
HMGLondon
Level 3 from Customer Care
04.2017
University overview
Skills
- Democratic leadership
- Workforce development
- Agile project management
- Policy development
- Business administration
- Programme development and management
- Advising skills
Languages
English
Native
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Clinic Manager
Mermaid Island Clinic
06.2020 - 05.2023
E-Commerce Development Manager
Our Essence B2B
05.2018 - 05.2020
Surgical Assistant Clinic Manager
Harley Medical Group
08.2014 - 05.2018
Tower Hamlets College
BTEC National from Business, Finance Marketing and ICT
09.2010 - 06.2012
QA Training Provider
NVQ Level 3 from Software Development
07.2023
Raines Foundation Independent School
GCSEs from Maths, English, Science
06.2010
HMG
Level 3 from Customer Care
03.2016
Affiliations
Affiliations
Member of BCS The Chartered Institute for IT- ID- 995129996
Work history
Mermaid Island ClinicBrighton, Brighton and Hove
Clinic Manager
06.2020 - 05.2023
Job overview
- Managed clinic diary bookings and updated calendars for efficient service planning.
- Responded to personalised patient needs for targeted condition treatment and management.
- Improved clinic conversion rates through staff sales and marketing training.
- Marketed clinic activity on websites and social media channels for increased patient engagement.
- Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
- Trained new staff to maintain consistency and quality throughout clinic service provisions.
- Maintained clean, hygienic environments to achieve sanitisation protocols.
- Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses.
- Drove sales and conversion, liaising with marketing to ensure the maximally effective roll-out of promotions across all channels.
- Identified and implemented new initiatives to grow income generation.
- Communicated and coordinated pricing changes to web and customer service teams for implementation.
- Optimised online sales by reviewing category growth opportunities and stock strategies.
- Delivered a personalised content strategy to drive click-through and increase propensity to buy.
Our Essence B2BCroydon, City of London
E-Commerce Development Manager
05.2018 - 05.2020
Job overview
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Closed complex, lucrative deals with new customers.
- Consistently exceeded revenue targets through new account penetration and development.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Attended prominent industry trade shows, exhibitions and events across theUK.
- Influenced key decision-making and established trust with stakeholders.
- Drew on understanding of key markets to push development of business strategies.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Launched new product lines with strong retail and marketing strategy.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Opened new accounts to augment the existing customer base to meet growth targets.
- Applied stakeholder management expertise to serve as the primary interface between business and clients.
- Developed holistic advertising strategies to achieve revenue and awareness goals.
- Maximised media coverage through tactical planning and communications.
- Predicted and interpreted consumer trends to improve product offerings.
- Conducted market research to understand the customer base and enhance products.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Managed multi-channel advertising campaigns to support sales objectives.
- Analysed paid and organic website data to enhance Return On Investment (ROI).
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Coached team to build client relationships and exceed sales targets.
Harley Medical Group Harley Street, City of London
Surgical Assistant Clinic Manager
08.2014 - 05.2018
Job overview
- Used team and customer feedback to continually evolve and improve service provisions.
- Marketed clinic activity on websites and social media channels for increased patient engagement.
- Offered specialised nursing guidance to uplift care quality across clinic practices.
- Incentivised teams with recognition and reward programmes to uplift performance.
- Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses.
- Updated patient records with current, accurate information for excellent care continuity.
- Attended relevant community events to promote clinic services and encourage referrals and bookings.
- Improved clinic conversion rates through staff sales and marketing training.
- Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
- Trained new staff to maintain consistency and quality throughout clinic service provisions.
- Responded to personalised patient needs for targeted condition treatment and management.
- Created welcoming, friendly patient environments to increase customer satisfaction.
- Prepared clinics for inspections, maintaining faultless standards at all times to meet care quality guidelines.
- Coordinated staff schedules to maintain operations whilst remaining under budget.
- Maintained clean, hygienic environments to achieve sanitisation protocols.
- Delivered faultless customer service to encourage recommendations and repeat business.
- Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.
- Led multidisciplinary teams in delivering exceptional care throughout patient visits.
Hobbies and Interests
Hobbies and Interests
My hobbies are, staying active by going to the gym and playing basketball. I like binge watching shows such as Scorpion, which is based on a real like tech genius.
I have a keen interest in baking, and reading.
I also have an interest in painting and DIY.