Summary
Overview
Work history
Education
Skills
Languages
Interests
Accomplishments
Certification
References
Timeline
Generic

Monika Wiktor

Cambridge,UK

Summary

Operations professional with proven expertise in process optimisation, facilities management, and project coordination within dynamic environments. Skilled in managing budgets, ensuring compliance with health and safety standards, and leading complex events and office relocations. Strong collaborator with cross-functional teams, focused on delivering scalable solutions that boost productivity and operational efficiency. Committed to continuous growth and eager to contribute to the success of an innovative startup.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Office and Facilities Administrator

Toshiba Europe
Cambridge
10.2024 - Current
  • Ensure seamless day-to-day administrative support and efficient facilities operations for ahigh-tech research lab, consistently adhering to safety protocols.
  • Coordinate health and safety governance through audits and proactive risk mitigation strategies.
  • Provide logistical support for executive visits and internal events, ensuring smooth and successful execution.
  • Schedule repairs and renovations to minimise disruption and maintain productivity.
  • Develop and maintain comprehensive health and safety procedures, fostering a safe working environment for all staff.
  • Oversee contractor activities to ensure compliance with internal processes and standards.
  • Implement and recommend process improvements to enhance operational efficiency and effectiveness.

Workspace Coordinator

BIOS Health Ltd
Cambridge
10.2021 - 09.2024
  • Delivered end-to-end employee lifecycle support, including onboarding, IT system setup/removal, equipment provisioning, and workspace maintenance to maintain operational continuity.
  • Led BIOS UK headquarters relocation, managing site evaluation, lease negotiation, and seamless move execution to minimise downtime.
  • Coordinated events including all-hands meetings, town halls, and company retreats, ensuring seamless execution.
  • Achieved a 15% reduction in operational expenses through strategic vendor contract renegotiations.
  • Coordinated project meetings, documenting key action items and decisions to support timely project delivery.
  • Continuously monitored and optimised workspace and operational processes, driving efficiency and improving employee experience.

Assistant Centre Manager

Allia Ltd
Cambridge
11.2015 - 10.2021
  • Managed daily operations of Future Business Centre, ensuring maintenance, security, and compliance.
  • Coordinated facility inspections and resolved tenant issues promptly.
  • Served as primary point of contact for tenants, streamlining onboarding and offboarding processes.
  • Supervised conference room bookings, overseeing event setup, AV equipment, and catering services.
  • Executed internal and external events, managing logistics, vendor relations, and budgeting.
  • Fostered tenant satisfaction through exceptional customer service and relationship building.
  • Monitored budget, negotiated supplier contracts, and conducted financial reviews to control costs.
  • Led operational team, providing training to maintain efficiency and align with company standards.

Team Leader / Web Administrator

Annabelles
Cambridge
07.2012 - 10.2015
  • Managed the daily operations, including customer inquiries, team coordination, and inventory control.
  • Led a small team to provide excellent customer service and manage the company's online presence.
  • Key Achievement: Improved operational efficiency through streamlined processes.

Education

Level 3 Diploma - Leadership and Management

City & Guilds of London Institute
2019

Diploma - Philosophy

The Catholic University of Paris
2008

Skills

  • Operations and facilities management
  • Strategic process improvement
  • Project management
  • Budget control and cost efficiency
  • Health and safety compliance
  • Event and relocation management
  • Employee experience and workspace strategy
  • Stakeholder collaboration
  • Office moves coordination

Languages

Polish
Native
English
Fluent
French
Advanced

Interests

Psychology & Personal Development
Strong interest in behavioural psychology, specialising in team dynamics and interpersonal relationships within organisational contexts. Completed foundational training in counselling and participated in Tony Robbins' UPW Seminar (2023), enhancing competencies in behavioural assessment, effective communication, problem-solving, and motivational strategies.

Accomplishments

    Toshiba FY24 “Above and Beyond” Award for Excellence in Process Improvement, awarded after seven months for outstanding contributions to process enhancement

Certification

PRINCE2 Foundation&Practitioner - In Progress

IOSH Managing Safely, IOSH, 2019

NLP Certified Practitioner, International Trainers Academy of NLP (ITANLP), 2015

References

References available upon request.

Timeline

Office and Facilities Administrator

Toshiba Europe
10.2024 - Current

Workspace Coordinator

BIOS Health Ltd
10.2021 - 09.2024

Assistant Centre Manager

Allia Ltd
11.2015 - 10.2021

Team Leader / Web Administrator

Annabelles
07.2012 - 10.2015

Level 3 Diploma - Leadership and Management

City & Guilds of London Institute

Diploma - Philosophy

The Catholic University of Paris

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Monika Wiktor