Ava Andrews
Sheffield,South Yorkshire
Summary
Dedicated professional with expertise in cash handling and time management, excelling in fast-paced environments. Skilled in polite communication and active listening, effectively resolving customer complaints with resilience. Committed to leveraging these skills to enhance customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
39
39
years of post-secondary education
Work History
Catering assistant
Cubbins Catering
Sheffield, South Yorkshire
11.2024 - 12.2024
- Followed recipes meticulously to maintain consistency in taste and quality.
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Prepared high-quality meals for customer satisfaction.
- Collaborated with other team members for smooth catering operations during events.
Ticket scanner
Tramlines Festival
Sheffield, South Yorkshire
07.2023 - 07.2023
- Conducted regular checks on scanning equipment to avoid any technical issues during rush hours.
- Achieved zero discrepancies in ticket accountability through meticulous record keeping.
- Improved customer satisfaction by swiftly scanning tickets and providing clear directions.
- Managed the entrance gate to ensure only valid ticket holders gained access.
Front of house team member
New Wok Master
Sheffield, South Yorkshire
04.2023 - 06.2023
- Handled complaints effectively, resulting in increased customer satisfaction.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Facilitated positive dining experiences by providing excellent customer service.
Education
GCSEs - Business Studies Level 2 National Diploma (BTEC)
Chaucer School
Sheffield 09.2018 - 07.2023
GCSEs - Combined Science
Chaucer School
Sheffield 09.2018 - 07.2023
GCSEs - English Language
Chaucer School
Sheffield 09.2018 - 07.2023
GCSEs - English Literature
Chaucer School
Sheffield 09.2018 - 07.2023
GCSEs - History
Chaucer School
Sheffield 09.2018 - 07.2023
GCSEs - IT Level 2 National Diploma (BTEC)
Chaucer School
Sheffield 09.2018 - 07.2023
GCSEs - Maths
Chaucer School
Sheffield 09.2018 - 07.2023
GCSEs - Sport Level 2 National Diploma (BTEC)
Chaucer School
Sheffield 09.2018 - 07.2023
Skills
- Cash handling
- Time management
- Polite communication
- Resilience in fast-paced environments
- Handling customer complaints
- Active listening
References
Joanne Cubbins
Previous Employer
Cubbins Catering
07855409357
Martin Wright
Year Leader, Chaucer School
0114 232 2338
mwright@chaucer.sheffield.sch.uk
Timeline
Catering assistant
Cubbins Catering
11.2024 - 12.2024
Ticket scanner
Tramlines Festival
07.2023 - 07.2023
Front of house team member
New Wok Master
04.2023 - 06.2023
GCSEs - Business Studies Level 2 National Diploma (BTEC)
Chaucer School
09.2018 - 07.2023
GCSEs - Combined Science
Chaucer School
09.2018 - 07.2023
GCSEs - English Language
Chaucer School
09.2018 - 07.2023
GCSEs - English Literature
Chaucer School
09.2018 - 07.2023
GCSEs - History
Chaucer School
09.2018 - 07.2023
GCSEs - IT Level 2 National Diploma (BTEC)
Chaucer School
09.2018 - 07.2023
GCSEs - Maths
Chaucer School
09.2018 - 07.2023
GCSEs - Sport Level 2 National Diploma (BTEC)
Chaucer School
09.2018 - 07.2023
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