Monika Kocan
Leicester,Leicestershire
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
HR Business Support Assistant
Leicestershire County Council
Leicester, Leicestershire
2021.07 - Current
- Efficient use of Microsoft Outlook by keeping up with emails, setting up Teams meetings, taking calls for HR enquiries.
- Setting up new jobs to put on the portal for advertising, setting up interviews, communicate on with applicants & managers, reception booking, room booking
- Employment checks for the new starters DBS monitoring for new & existing staff in CFWS.
- Updating Applicant mapping, DBS spreadsheets and Oracle Fusion for medical notes, terminations, variations of contracts.
- Storing information in safely manner for HR
- Monitoring all staff changes either by e-form or by inputting direct information into the LCC payroll/HR systems as appropriate
- Monitoring and maintaining DBS checks/disclosures/HCPC registrations including verification of appropriate right to work documentation
- Respecting the confidential nature of the work in line with the Data Protection Act
Business Support Assistant
Leicestershire County Council
Leicester, Leicestershire
2016.05 - 2021.07
- Accurately enter data onto database systems, maintain a log of data entry and to make best use of database system processes for qualitative entry.
- Accurately typing a range of reports, general correspondence and a variety of other records and documents using a word processor and database systems, ensuring work is completed on a priority basis
- Maintaining appointment diaries, arrange meetings and other appointments, book rooms and maintaining filing systems
- Liaising with field staff, linked institutions and groups to obtain and distribute necessary information as directed by the Business Support Officers.
- Dealing with incoming and outgoing mail, faxes and emails, file, photocopy, shred and to undertake a range of other clerical tasks
- Dealing with incoming and outgoing telephone calls and liaise with teams, other officers of the authority, partner agencies, clients etc. and to facilitate the greeting of visitors, all necessary to the efficient functioning of the Service
- Assisting in the organisation and administration of service and training events, attending meetings and taking minutes when necessary
- Processing and liaising with teams, departments or agencies as required, including: prompt delivery and collection of reports, notifications, court lists, and bail packages to and from Court. Liaison with schools regarding submission of school reports on offenders and related matters. Liaison with Crown Prosecution Services and solicitors relating to information on offenders
- Processing referrals from internal/external agencies that are linked to current administration processes of data inputting within the service areas.
- Providing cover on a duty rota to assist colleagues in dealing with generic email boxes and day to day administrative tasks and processes, monitored through a Duty desk
- Assisting with cover arrangements for other colleagues, as directed by the Manager, including occasional cover required for other office bases.
- To respect the confidential nature of the work in line with the Data Protection Act.
Data administrator
British Gas Business-Centrica
Leicester, Leicestershire
2015.05 - 2016.03
- Reporting and Maintaining large scale Management and Customer information and data to agreed standards of accuracy and timescales for use in operational, tactical and strategic decision making by Senior and Operational Management.
- Analysing business data to identify errors and bad data and investigating the correct information and ensuring it is replaced on the business systems to comply with regulatory rules.
- Helping other parts of the business to populate missing data within the SAP systems.
- Helping in identifying current errors in processes and setting up working guidelines to correct them.
- Managing day to day request, ad-hoc queries and providing inputs/recommendations for process improvement, by means of insight, interpretation, caveats and commentary wherever possible.
Receptionist
Skillsco Recruiting Agency
Leicester, Leicestershire
2014.02 - 2015.02
- Answered and helped resolve enquiries from clients, employees and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
- Delivered front of house duties with warm and professional manner.
- Acted as first point of contact for clients
- Located information and records quickly to assist with ad-hoc queries.
Education
Bachelor of Arts - Management of Sport and Recreation
University of Physical Education Warsaw
Warsaw, Poland 1996.10 - 1999.08
Skills
- Results-orientated
- Diary management
- Data entry
- Strong problem solver
- Data organisation
- Dedicated team player
Timeline
HR Business Support Assistant
Leicestershire County Council
2021.07 - Current
Business Support Assistant
Leicestershire County Council
2016.05 - 2021.07
Data administrator
British Gas Business-Centrica
2015.05 - 2016.03
Receptionist
Skillsco Recruiting Agency
2014.02 - 2015.02
Bachelor of Arts - Management of Sport and Recreation
University of Physical Education Warsaw
1996.10 - 1999.08