Work preference
Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic
Monika Hoti
Open to work

Monika Hoti

London

Work preference

Job search status

Open to work

Desired job title

Corporate ReceptionistSite Facilities Business Support AdministratorAdministration Team AssistantCorporate Reception Team Leader

Work Type

Full time

Location preference

On-siteRemoteHybrid
Location: London, ENG
Open to relocation: No

Important to me

Company culture

Summary

As a dedicated professional and personable corporate receptionist, I bring strong proficiency in multitasking and prioritisation, ensuring accuracy in all tasks. Demonstrates exceptional skills in handling complaints and resolving issues promptly, while delivering a warm and professional customer service experience.

My goal is to create a polished and welcoming first impression while ensuring the efficient running of daily office operations.

Known for maintaining a smart and well-groomed appearance, building positive relationships, supported by effective verbal and written communication skills. Offers data entry capabilities with keen attention to detail, complemented by the ability to work well under pressure. Demonstrating a high level of discretion and confidentiality while dealing with sensitive matters. Possesses good problem-solving abilities, general computer knowledge, and is competent in Microsoft Office applications. Multilingual with additional certifications as a Fire Marshal and a Certified First Aider. Committed to contributing to organisational success through continuous improvement and professional growth.

Overview

3
3
Languages
12
12
years of professional experience

Work history

Business Services Administrator

Fujitsu
London
2018.10 - 2026.06
  • Meeting and greeting visitors, clients and colleagues in a friendly and professional manner
  • Maintaining a clean, organised, and professional reception area
  • Notifying relevant hosts upon the arrival of their visitors
  • Managing and issuing building security passes to authorised staff and visitors.
  • Responding to emails using Microsoft Outlook
  • Coordinated logistics for meetings and large events, ensuring seamless execution and attendee satisfaction
  • Managed catering arrangements for conferences, aligning services with event requirements and dietary needs
  • Inspecting conference rooms to ensure they meet required standards and are properly prepared for use
  • Proactively identifying and reporting any maintenance issues in the office
  • Supporting Executive and Personal Assistants with their daily responsibilities and office operations.
  • Liaising with site facilities, catering and cleaning department
  • Oversaw on-site contractor activities, ensuring compliance with health and safety standards and minimising disruption
  • Conducted regular stocktaking to ensure accurate inventory levels. and stationery ordering
  • Sorted and distributed incoming post to ensure timely delivery to recipients.
  • Coordinated couriers, taxis, deliveries, and outgoing mail for efficient logistics.
  • Screening and redirecting phone enquiries to relevant department
  • Relaying phone messages to employees in a timely manner
  • Taking accurate minutes on meetings and email it to relevant staff members
  • Providing general administrative and clerical support to staff
  • Handling confidential information professionally and maintaining a high level of customer service
  • Scanning and printing documents
  • Training new colleagues

Team Leader and Duty Manager

Holiday Inn London Stratford City
2016.04 - 2018.09
  • Professionally handled customer complaints and objections during book outs to maintain first-class customer service standards.
  • Responded to telephone and email enquiries from customers, providing timely assistance.
  • Organised and personally followed up on special stays for guests.
  • Led a team of 15 in achieving KPI targets through effective delegation
  • Coordinated staff schedules, aligning resources with peak demand to ensure efficient operations.
  • Fostered positive employee relationships through communication, training and coaching.
  • Executed emergency response protocols for a safe, secure and compliant environment and administered first aid
  • Liaised effectively with all in-house departments to support smooth day-to-day operations.

Concierge

Radisson Blu Grafton Hotel
London
2014.01 - 2016.03
  • Assisted guests in planning and booking tours, theatre tickets, and restaurant reservations to enhance their stay experience.
  • Provided directions and recommendations for local attractions, restaurants, and popular destinations.
  • Coordinated valet parking services and arranged timely taxi transportation for seamless guest departures.
  • Managed guest check-in and check-out procedures efficiently
  • Processed foreign currency exchange transactions, cash, and cheque payments accurately and securely.

Education

Diploma of Higher Education - Tourism and Hospitality Management

University of Central Florida
Orlando, United States

Leading Others Great Results NVQ Level3 - Hospitality Management

Holiday Inn
London

Skills

  • Microsoft Office Competent
  • Computer literacy
  • Accurate data entry skills
  • Proficiency in verbal and written correspondence
  • Can-do attitude
  • Costumer service excellence
  • Complaint resolution
  • Good problem solving abilities
  • Working well under pressure
  • Discretion and confidentiality
  • Certified First Aider
  • Trained Fire Marshal
  • Professional and polished look
  • Multitasking proficiency
  • Multilingual

Affiliations

  • Horse back riding with my family, ice-skating, gym, yoga, visiting museums of ancient artifacts

Languages

English
Fluent
Hungarian
Native
Spanish
Intermediate

Timeline

Business Services Administrator

Fujitsu
2018.10 - 2026.06

Team Leader and Duty Manager

Holiday Inn London Stratford City
2016.04 - 2018.09

Concierge

Radisson Blu Grafton Hotel
2014.01 - 2016.03

Diploma of Higher Education - Tourism and Hospitality Management

University of Central Florida

Leading Others Great Results NVQ Level3 - Hospitality Management

Holiday Inn
Monika Hoti