Summary
Overview
Work history
Education
Skills
Affiliations
Additional Information
Timeline
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Monika Chumbley

Christchurch,Dorset

Summary

Compassionate and proactive professional with a solid foundation in coaching, counselling, and client engagement looking to transition into organizational mental health support and further develop my skills. Completed a Level 3 Diploma in Counselling (2024) and with over two years' experience as a transformational life coach supporting individuals with emotional wellbeing, self-esteem, and personal growth. Proven ability to manage sensitive client relationships, deliver guided support, and maintain accurate digital records using CRM systems. Passionate about early intervention and committed to making a positive impact in mental health services through empathetic listening and structured self-help support.

Overview

15
15
years of professional experience

Work history

Life coach

Self-employed
Christchurch
02.2022 - Current
  • Supported over 20 clients in improving mental wellbeing, confidence, and emotional regulation using structured coaching and therapeutic tools.
  • Applied NLP, CBT-inspired methods, and mindfulness practices to help clients manage anxiety, stress, low self-esteem, and life transitions.
  • Delivered tailored one-on-one remote coaching and facilitated wellbeing workshops.
  • Tracked client journeys using CRM tools and created progress notes aligned with GDPR compliance.
  • Used therapeutic listening skills to foster an environment of trust and respect.
  • Improved client self-awareness by conducting insightful coaching sessions.
  • Empowered clients with decision-making skills leading to confident life choices.

Director & Event Manager

Vibeunity LTD
Christchurch
11.2022 - 10.2024
  • Founded and successfully delivered two iterations of a Polish cultural festival (CUD 'Miracle') for the UK's Polish community, proactively securing and managing communications with 300+ attendees and achieving a £20k turnover.
  • Independently organised five educational and social events at local venues (Minstead Study Centre, Gaunts House), personalising the experience for 30–45 participants per event.
  • Served as the first point of contact for all enquiries, demonstrating attention to detail in coordinating with a team of five directors.
  • Developed in-depth knowledge of event requirements to ensure the wellbeing of attendees and provide helpful and friendly guidance.
  • Created and maintained comprehensive communication systems, ensuring responsive service from initial enquiry through to post-event feedback.

Claims Support Advisor

CEGA Group
Christchurch
01.2020 - 11.2021
  • Regularly managed 15+ daily customer enquiries with a 95% satisfaction rating, handling a monthly caseload of 200+ cases.
  • Utilised CRM database systems to track and manage customer information, ensuring accurate data maintenance.
  • Provided personalised guidance on complex processes, demonstrating strong communication and empathy.
  • Collaborated cross-functionally with teams to resolve customer queries efficiently.
  • Maintained strict compliance with data protection regulations while handling sensitive information.

Freelance Graphic & Web Designer

Self-employed
London and Christchurch
02.2010 - 12.2024
  • Managed client communication for 200+ projects with a focus on listening, understanding, and delivering tailored design solutions.
  • Developed accessible websites and information materials for community organisations and small businesses.
  • Built long-term relationships with diverse clients through clear communication and dependable service.

Education

Diploma Level 3 - Counselling

Learning Curve Group
04.2001 -

Expert Coach - Coaching

Champion Academy
United Kingdom
04.2001 -

Bachelor's degree in Fine Arts - Product Design

Academy of Fine Arts
04.2001 -

Skills

  • Level 3 Counselling Diploma
  • Advanced communication skills – utilising counselling and NLP techniques to build rapport, read communication cues, and adapt communication style to diverse audiences to enhance understanding and build trust with adults
  • One-on-one client support, remote and in-person
  • Guided self-help tools and structured pathways
  • CRM database use for client tracking and progress monitoring
  • Professional communication and empathy in sensitive conversations
  • GDPR-compliant data management and documentation
  • Flexible and collaborative team working approach
  • Fluent in both English and Polish

Affiliations

  • Foraging and gardening
  • Personal development (NLP, coaching, mindset, meditation, psychology)
  • Crafts: mini-macrame jewellery making
  • Modern board games

Additional Information

  • References available upon request.
  • Full Settled Status.
  • Full Driving Licence.
  • Languages: Fluent in English and Polish

Timeline

Director & Event Manager

Vibeunity LTD
11.2022 - 10.2024

Life coach

Self-employed
02.2022 - Current

Claims Support Advisor

CEGA Group
01.2020 - 11.2021

Freelance Graphic & Web Designer

Self-employed
02.2010 - 12.2024

Diploma Level 3 - Counselling

Learning Curve Group
04.2001 -

Expert Coach - Coaching

Champion Academy
04.2001 -

Bachelor's degree in Fine Arts - Product Design

Academy of Fine Arts
04.2001 -

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Monika Chumbley