MONICA WALSH

• Managed client correspondence, maintaining accurate records and prompt responses across matters.
• Prepared legal documents, ensuring formatting, version control, and filing accuracy.
• Processed incoming calls and enquiries, directing issues to appropriate teams efficiently.
• Supported case management updates, keeping matter files complete and current. As well as creating cases on the system for clients.
• Reviewed documentation for accuracy, compliance, and consistency before circulation.
• Organized confidential records, improving retrieval speed and office workflow.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
• Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
• Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information, and provided solutions to problems.
• Provided professional services and support in a dynamic work environment.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Kept track of all office supplies and made sure to restock if needed to keep the function of the work environment.
• Handled inbound calls and transferred them to the relevant persons.
• Franked and kept track of all mail within the office.

Prepared the boardroom for meetings