Souad Ayad Samlgi
Reading
Summary
Highly skilled professional with extensive experience in business administration and customer service. Demonstrates exceptional data analysis competence, time management efficiency, and a strong focus on customer satisfaction. Fluent in Arabic and English, with proven abilities in building client trust, customer relations, and needs analysis. Adept at teamwork and collaboration, aiming to leverage these skills to enhance client service and drive business success.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Administrator
TAH Trading Ltd
Reading
11.2015 - 06.2024
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Streamlined office operations by implementing efficient administrative procedures.
- Facilitated internal communications with clear and concise memos and bulletins.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Sorted incoming mail promptly, reducing clutter and improving organization in workplace.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Led and managed administrative staff to maintain smooth daily operations.
Bank branch administrative manager
Alwahda Bank
Tripoli
03.2007 - 07.2014
- Coordinated with senior management to set performance metrics.
- Improved office organisation, increasing overall operational efficiency.
- Assisted customers in resolving complex financial issues, ensuring utmost satisfaction.
- Collaborated on regional initiatives, aligning branch goals with company vision.
- Ensured compliance with banking regulations through vigilant supervision of branch activities.
- Facilitated professional development workshops for staff continuous learning and improvement.
- Investigated customer queries to provide timely financial solutions.
- Coached banking service teams in providing exceptional customer care.
Bank administrative assistant
Alwahda Bank
Tripoli
03.2001 - 03.2007
- Supported accurate record-keeping with proficient data entry skills.
- Organised client meetings, prepared agendas and took detailed minutes.
- Assisted in preparation of regularly scheduled reports for upper management review.
- Improved customer satisfaction through prompt response to email and phone queries.
- Interacted professionally with clients providing excellent service at all times.
- Facilitated internal communication.
- Performed bookkeeping tasks, including invoicing and expense tracking.
Education
Bachelor of economics - Economics
Tripoli College
Tripoli 01.1997 - 07.2000
Master of Business Administration - Business
University of Northampton
Northampton 01.2017 - 05.2018
Skills
- Data analysis competence
- Telemarketing experience
- Building client trust
- Time management efficiency
- Customer satisfaction focus
- Fluency in multiple languages
- Customer Service
- Customer relations
- Customer needs analysis
- Fluent in [Arabic , English]
- Client service
- Telesales
- Teamwork and collaboration
Timeline
Master of Business Administration - Business
University of Northampton
01.2017 - 05.2018
Administrator
TAH Trading Ltd
11.2015 - 06.2024
Bank branch administrative manager
Alwahda Bank
03.2007 - 07.2014
Bank administrative assistant
Alwahda Bank
03.2001 - 03.2007
Bachelor of economics - Economics
Tripoli College
01.1997 - 07.2000
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