Monica Russell
London
Summary
Accomplished Designer with extensive experience managing product design and development lifecycles. Plans and problem-solves tactically to eliminate delivery delays. Monitors emerging trends and technology for innovative, forward-thinking client support.
Overview
40
40
years of professional experience
Work history
Customisation designer
Self employed
London, City of London
09.2015 - Current
- Streamlined design process, reduced project completion time.
- Compiled comprehensive style guides for maintaining brand consistency.
- Presented concept visuals to clients, achieved approval on first attempt oftenly .
- Conducted thorough market research for informed design decisions.
- Maintained up-to-date knowledge of industry trends, kept designs fresh and relevant.
- Delivered high-quality designs under tight deadlines, ensured client satisfaction.
- Created compelling visuals by understanding client needs.
Voluntary Taxi Office Assistant
Family Run Business
London
03.2011 - 06.2014
- Coordinated staff schedules, ensuring smooth daily operations.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Processed invoices accurately, avoiding any financial discrepancies for the company.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Kept office tidy, organised and stocked with supplies.
- Greeted guests and clients with warmth and professionalism.
Voluntary Weaning Peer Educator
Hackney Children Services
London
11.2008 - 01.2009
- Fostered a supportive learning environment with open communication and active listening techniques.
- Organised regular meetings to discuss progress, helping maintain high standards of peer education.
- Networked with professionals in the field for continuous improvement of teaching strategies.
Voluntary Catering Assistant
Family Run Business
London
04.2003 - 02.2005
- Enhanced customer experience by promptly addressing queries and complaints.
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Set up dining areas for special events, improving the overall ambiance.
- Assisted in training new staff members, fostering a supportive work environment.
- Followed recipes meticulously to maintain consistency in taste and quality.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
Bar supervisor
Sparkles
London
09.1992 - 10.1998
- Supervised team members to ensure excellent service delivery.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Scheduled shifts for staff members for efficient operation of the bar.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
Administration Assistant
Tate's
London
06.1985 - 04.1989
- Complied carefully with procedures, upheld standards of quality administration.
- Ensured data accuracy with meticulous record keeping practices.
- Handled petty cash transactions, ensured proper financial management within office.
- Maintained office supplies inventory for seamless operations.
- Communicated professionally with clients, cemented positive relationships.
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Handled sensitive information, maintained confidentiality at all times.
- Resolved administrative problems by analysing information and identifying solutions.
- Managed incoming calls, ensured effective communication channels.
- Performed general clerical duties as required, contributed to overall operational efficiency.
Education
Food Preperation
City & Guilds of London Institute
London 07.2013 -
NVQ Level 2 - Food Safety In Catering
Chartered Institute Of Environmental Health
London 01.2008 -
Certificate of Higher Education - Self-Management Skills and Self-Assessment
Hackney Community College
London 01.2013 -
Certificate of Higher Education - Work Skills
Hackney Community College
London 01.2013 -
NVQ Level 3 - Food Safety In Catering
Chartered Institute Of Environmental
London 03.2013 -
NVQ Level 2 - Food And Beverage Service
City & Guilds of London Institute
London 07.2013 -
A-Levels - English
Edexcel
London 08.2013 -
Skills
- Customer satisfaction
- Adaptability
- Active listening
- Creative visioning
- Product design experience
- Effective networking
- Effective client liaison
- Knowledge of user experience
Timeline
Customisation designer
Self employed
09.2015 - Current
A-Levels - English
Edexcel
08.2013 -
Food Preperation
City & Guilds of London Institute
07.2013 -
NVQ Level 2 - Food And Beverage Service
City & Guilds of London Institute
07.2013 -
NVQ Level 3 - Food Safety In Catering
Chartered Institute Of Environmental
03.2013 -
Certificate of Higher Education - Self-Management Skills and Self-Assessment
Hackney Community College
01.2013 -
Certificate of Higher Education - Work Skills
Hackney Community College
01.2013 -
Voluntary Taxi Office Assistant
Family Run Business
03.2011 - 06.2014
Voluntary Weaning Peer Educator
Hackney Children Services
11.2008 - 01.2009
NVQ Level 2 - Food Safety In Catering
Chartered Institute Of Environmental Health
01.2008 -
Voluntary Catering Assistant
Family Run Business
04.2003 - 02.2005
Bar supervisor
Sparkles
09.1992 - 10.1998
Administration Assistant
Tate's
06.1985 - 04.1989
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