Monica Iorio
London,UK
Summary
Detail-oriented Cash Office Assistant demonstrates strong work ethic and professional integrity. Problem solver and multi-tasking abilities.
Background in financial support role and readiness for challenging daily demands. Organised, proactive and with sound judgment for identifying and correcting discrepancies. Excels at multitasking and managing time with minimal oversight.
Overview
9
9
years of professional experience
Work history
Agency worker
Coople
London
2024.02 - Current
- Hospitality roles.
Cash Office Assistant Sky Garden
Rhubarb
London
2022.09 - 2023.12
- Managed and organised my own time and office as worked mainly independently.
- Managed accuracy of 6 Restaurants.
- Independently solved complex problems.
- Strategic decision-making.
- Processed large quantities of data, achieving zero errors.
- Registered daily transactions to balance books.
- Raised VAT receipt.
- Financial data entry.
- Avoided money losses by identifying and resolving discrepancies in transactions.
- Balanced transactions registers by verifying amounts processed and accurately noting shortages and overages.
- Composed and submitted status reports to management.
- Facilitated smooth day-to-day operations, preparing floats for following day with accuracy.
- Dealt with PDQs issues, replacing and installation.
- Executed bank deposits and filed slips.
- Managed calendar to determine dates of collection from G4S.
- Trained new hires in balancing techniques to reduce processing times.
- Trained assistants and staff to adhere to cash operating procedures.
- Prevented losses due to theft, verifying cash bags were secure at all times.
General Manager
Pannus Cafe
London
2022.02
- Recruited top-performing candidates to build staff retention and team performance.
- Implemented effective customer service procedures to encourage positive feedback.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Maintained cost controls.
- Reduced wastage.
- Reduced payroll costs with careful resource allocation and scheduling.
- Managed rotas for 4 staff members to maximise availability and productivity.
- Maintained first-class Cafe cleanliness and food safety procedures.
- Analysed operations to improve Cafe efficiency and service levels.
- Purchased required quantities of necessary Cafe items, including food, beverages and supplies.
- Protected brand image by ensuring interior Cafe presentation was exceptionally maintained.
- Followed opening and closing procedures to maximise security and timely opening of Cafe 7 days per week.
Coffee Shop Manager
CH&CO
London
2021.07 - 2022.01
- Managed rotas.
- Managed daily operations to deliver outstanding guest experience.
- Inspired front-of-house team with energetic and friendly personality building loyal customer base by creating welcoming environment with top quality service.
- Purchased required quantities of necessary Cafe items, including food, beverages, equipment and supplies.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Developed and managed cleaning rosters to guarantee Cafe health and safety standards.
- Maintained safe working and guest environments.
- Recruited and trained new staff.
- Effectively managed payroll.
- Stock count and analysis.
- Handled day-to-day processes of catering including talking with the clients, scheduling and ordering food.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Prepared quotes for overall catering costs.
- Kept record of caterings and sent document to accountant each month.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Assistant Bakery Manager
Gail's Bakery
London
2019.01 - 2020.01
- Planned weekly rota and Holiday rota for 20 staff members
- Managed staff members, strategically assigning tasks to facilitate productive workflow
- Ensured staff members adhered to regulations on hygiene, including Health & Safety practices
- Led staff overseeing day-to-day operations providing effective leadership and training to increase team skills and boost customer service
- Managed to get a 5 star Food Hygiene Rating
- Welcomed customer in upbeat and friendly manner
- Demonstrated exceptional conflict resolution skills, swiftly resolving customer complaints
- Boosted sales through visually appealing product displays and signage
- Monitored sales performance
- Analysed sales data to produce wholesale forecasts
- Managed daily orders from different suppliers
- Oversaw quality control of all products that reduced waste and increased customer satisfaction
- Kept up-to-date on consumer trends and provided weekly sales data to Chef to increase product offering and meet consumer demands
- Oversaw scheduling to ensure the shop was adequately staffed at busy periods to provide high-quality customer service and increase efficiency
- Managed recruitment
- Managed customer service by training staff, overseeing operations and resolve issues quickly
- Processed financial documents including contracts and invoices
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitising equipment
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits
Coffee Bar Manager
Panzer's
London
2017.01 - 2018.01
- Interviewed, hired and trained staff on bar practices, customer service and standards
- Managed regular stock, Handled deliveries
- Oversaw orders with the kitchen
- Coordinated daily customer service operation (sale processes, orders, payments)
- Communicated with clients and evaluated their needs, Handled complaints
- Trained staff about Health and Safety rules
Education
British A - Diploma in Hotel & Restaurant Management
Istituto Armando Perotti
Italy, ItalySkills
- Supervisory skills
- Numerical skills
- Excel
- Patience, Adaptability
- Team player
- Willingness to learn
- Dispute and complaint resolution
- Relationship management
- Customer service
- Discrepancy investigations
- Budgeting
- Kitchen team management
- Product display and promotion
- Health and Safety Trained
Additional Information
- HOBBIES: Draw, Books, Music, Photography
Timeline
Agency worker
Coople
2024.02 - Current
Cash Office Assistant Sky Garden
Rhubarb
2022.09 - 2023.12
General Manager
Pannus Cafe
2022.02
Coffee Shop Manager
CH&CO
2021.07 - 2022.01
Assistant Bakery Manager
Gail's Bakery
2019.01 - 2020.01
Coffee Bar Manager
Panzer's
2017.01 - 2018.01
British A - Diploma in Hotel & Restaurant Management
Istituto Armando Perotti