Summary
Overview
Work history
Education
Skills
Languages
Hobbies
Timeline
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Momande Bawari

Momande Bawari

London,UK

Summary

A native German speaker with proficiency in multiple languages. Recognized for possessing a strong work ethic and positive outlook while delivering traveller orientated and professional services. Accomplished in maintaining neat and organised reception spaces for staff and guests. Having evolved as an independent Londoner in the last decade, where a keen interest in diverse cultures and international cuisines has blossomed. Demonstration of emergency management is presented. Exploring traditions such as music, dance, and customs from across the globe is a source of passion. The dynamic hospitality industry requires demonstrated reliability as a team player and maintaining composure even in challenging scenarios is crucial. Effortlessly adapting to various roles and maintaining dedication to motivating colleagues is a requirement, while delivering exceptional services infused with enthusiasm and focus is a standard. Being skilled at maximising potential resources employing existing resources is driven by an innate thirst for self-improvement and professional fulfilment. Tasks are approached with a calm demeanour, while embodying traits of kindness, politeness, and genuine interest in others. As an attentive listener, who derives satisfaction from interacting with travellers, ensuring their comfort and safety throughout their stay is primary. Ultimately, my paramount objective is to create a welcoming environment where every guest feels at home, fostering a memorably outstanding travel experience

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Front desk Receptionist

Travelodge LTD
London
11.2022 - 01.2024
  • Managed traveller reservations by navigating the OPERA hotel software
  • Distributed electrical equipment's, averaging 50 per day, including headphones, heaters, fans and emergency medical equipment's
  • Programmed room keys, averaging 110 per day
  • Verified functionality of all equipment prior to every shift start
  • Addressed emergencies, attended to phone calls and responded to emails promptly
  • Conducted fire safety patrols every 2 hours
  • Identified / safeguarded travellers with medical restrictions
  • Carried out vital / comprehensive emergency procedures, including first aid, firefighting, twice receptionist assistance during police raiding's furthermore twice evacuation protocols in efforts to ensure travellers safety and security during unforeseen circumstances
  • Mixed and served alcoholic beverages, averaging 200 per day
  • Prepared / served breakfast and lunch for 110-180 travellers per day using service trolleys and food elevators
  • Maintained cleanliness in the office, bar, restaurant, kitchen, and lobby areas
  • Performed administrative duties i.e. stored and edited digital and manual data every hour
  • Facilitated communication throughout shifts/ shift handovers
  • Consistently provided outstanding customer service
  • Delivered excellent front of house duties with a warm yet professional manner
  • Acted as first point of contact for wide ranges of personnel including London Ambulance service, Metropolitan Police and London Firefighters
  • Efficiently allocated and prioritised tasks per management's directives to ensure the fulfilment of my job responsibilities
  • Trained 3 junior staff on reception, bar and kitchen procedures to exceed company standards
  • Completed opening and closing procedures each day
  • Reduced waiting times through effective time and resource management
  • Handled office petty cash and maintained flawless records

Cashier

Jay's food and wine
London
10.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs
  • Displayed and restocked merchandise by following brand guidelines.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
  • Reduced customer wait times through optimised checkout processes.
  • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances
  • Kept checkouts areas and general store clean and orderly.
  • Scanned products quickly, memorising codes and prices for unmarked products
  • Checked notes carefully to spot counterfeit currency.
  • Advised alternative products to meet specific preferences or budgetary needs
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout
  • Delivered outstanding customer care with proactive sales and listening skills
  • Resolved customer complaints and answered queries about store products
  • Completed opening and closing procedures each day
  • Successfully delivered on tasks within tight deadlines
  • Monitored and updated stock levels and inventory databases
  • Handled high volume calls to address customer inquiries and concerns
  • Increased revenue by upselling and recommending products
  • Prevented cross-contamination by sanitising utensils and surfaces

Kitchen staff member

Pod Food LTD
London
04.2021 - 07.2022
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards
  • Took orders and portioned food for delivery to client tables.
  • Rotated stock in temperature-controlled storage areas for safe food service
  • Cooperated well with kitchen teams, improving workflow and raising working standards
  • Used kitchen equipment as instructed and to safety protocols.
  • Labelled and stored fresh food deliveries immediately to avoid spoilage
  • Observed health and hygiene standards to minimise food contamination
  • Cleared tables to remove dirty utensils and leftover food items
  • Assisted chefs and kitchen staff with sous vide, frying and steaming
  • Manned till and processed and recorded payments for orders
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts
  • Identified and addressed potential hazards to decrease accidents

Education

NHS Swap - Highfield Level 1 Award in Introduction to Health & Social Care Settings Highfields Level 1 Award

Southwark College - The cut
London
06.2022 - 08.2022

NHS Swap - Highfields Level 1 Award in Introduction to Health & Social Care Settings Highfields Level 1 Award

Southwark College - The cut
London
06.2022 - 08.2022

GCSEs - 5 A-C's

Harris Academy Bermondsey
London
11.2014 - 06.2016

Skills

  • Outstanding customer service
  • Exceptional communication skills, both verbal and written
  • Collaborative teamwork skills
  • Resilience in managing stress
  • First aid/ fire safety and safeguarding trained
  • Effective time management capabilities
  • Conflict resolution expertise
  • Thorough knowledge of food health and safety regulations
  • Competent in medical health and safety procedures
  • Meticulousness in paying attention to detail
  • Adaptability and flexibility
  • Demonstrated patience and approachability
  • Proficiency in multitasking
  • Effective problem-solving skills
  • Cultural sensitivity and awareness
  • Opera system and admin trained

Languages

English
Native
German
Native
Pashto
Intermediate

Hobbies

  • Solo travel
  • Swimming and diving
  • Socialising
  • Reading and writing
  • Cooking international food
  • Attending Live music gigs

Timeline

Front desk Receptionist

Travelodge LTD
11.2022 - 01.2024

Cashier

Jay's food and wine
10.2022 - 01.2023

NHS Swap - Highfield Level 1 Award in Introduction to Health & Social Care Settings Highfields Level 1 Award

Southwark College - The cut
06.2022 - 08.2022

NHS Swap - Highfields Level 1 Award in Introduction to Health & Social Care Settings Highfields Level 1 Award

Southwark College - The cut
06.2022 - 08.2022

Kitchen staff member

Pod Food LTD
04.2021 - 07.2022

GCSEs - 5 A-C's

Harris Academy Bermondsey
11.2014 - 06.2016
Momande Bawari