Adam Deacon
Lytham St Annes,Lancashire
Summary
Dedicated professional with a strong focus on organisational efficiency and customer service excellence. Demonstrates exceptional telephone operation skills and attention to detail, ensuring reliable punctuality and seamless teamworking. Committed to enhancing operational processes and contributing to a collaborative work environment.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Receptionist
Travelodge
Lytham, St. Annes
2021.12 - 2025.08
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance upon arrival.
- Maintained accurate logs of visitor entries for security purposes.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Kept reception area clean and neat to give visitors positive impression of the company.
Operations Team and Housekeeper
Blackpool Winter Gardens
Blackpool
2021.07 - 2021.09
- Prepare event spaces ready for incoming events
- Organise each event space depending on the clients wants/needs.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
Receptionist, Nights
Travelodge
Lytham, St. Annes
2019.03 - 2021.08
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Move clean/dirty linen to the correct areas of the hotel.
- Prepare staff areas for the next working day.
Stagehand
Lowther Pavilion
Lytham St Annes, Lancashire
2017.12 - 2017.12
- Loaded and unloaded theatre supplies, making sure all items were accounted for at all times.
- Prepared sets to meet director's vision for each scene.
- Moved scenery pieces for smooth transition between scenes.
- Dismantled sets post-production, leaving the stage clean and ready for next use promptly after each show's conclusion.
Ride Operator
Blackpool Pleasure Beach
Blackpool
2017.02 - 2017.11
- Demonstrated strong problem-solving skills when dealing with unexpected breakdowns or technical issues with rides.
- Reported any malfunctions or irregularities immediately to maintenance staff, preventing unnecessary downtime.
- Operated mechanical equipment competently to facilitate smooth ride operations.
- Assisted in evacuation procedures during emergency situations, ensuring visitor safety at all times.
- Followed strict safety protocols rigorously whilst operating high-speed thrill rides.
- Delivered detailed instructions to guests for safe ride usage.
- Conducted daily inspections of ride equipment, mitigating potential hazards ahead of time.
- Maintained ride safety with vigilant monitoring and adherence to regulations.
- Cleaned and maintained the ride area meticulously, promoting a clean environment.
- Ensured smooth running of amusement park rides by conducting regular maintenance checks.
Merchandiser
Lightpool (part of Blackpool Borough Council)
Blackpool
2016.09 - 2016.11
- Utilised strategic planning to increase in-store sales.
- Handled returns and complaints efficiently, upheld customer satisfaction levels.
Shop Assistant
St. Annes Fine Foods
Lytham St Annes, Lancashire
2015.09 - 2016.07
- Built rapport with frequent shoppers to foster loyal customer base.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Handled cash register efficiently, ensuring accurate transactions.
- Upheld company policies whilst dealing with returns and exchanges.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
Education
NGA - Croupier Course
Blackpool and The Fylde College
Blackpool 2016.11 - 2016.12
A-Levels - Performing Art
Blackpool and The Fylde College
Blackpool 2015.09 - 2016.06
BTEC - Musical Theatre and Dance
The Blackpool Sixth Form College
Blackpool 2013.09 - 2015.06
NVQ Level 2 - Personal Finance and Enterprise and Employability
The Blackpool Sixth Form Collage
Blackpool 2013.09 - 2014.09
GCSEs -
Sain Bede's RC High School
Lytham St Annes, Lancashire 2008.09 - 2013.06
Skills
- Organisational efficiency
- Telephone operation
- Customer Service
- Attention to Detail
- Teamworking
- Reliable punctuality
Affiliations
- Dancing and Performing
References
References available upon request.
Custom
I have letters of commendation from the Ormerod Trust, St Bede's RC High School, Friends of Lowther, Bobby Ball and Lowther Pavilion. These are available on request.
Timeline
Receptionist
Travelodge
2021.12 - 2025.08
Operations Team and Housekeeper
Blackpool Winter Gardens
2021.07 - 2021.09
Receptionist, Nights
Travelodge
2019.03 - 2021.08
Stagehand
Lowther Pavilion
2017.12 - 2017.12
Ride Operator
Blackpool Pleasure Beach
2017.02 - 2017.11
NGA - Croupier Course
Blackpool and The Fylde College
2016.11 - 2016.12
Merchandiser
Lightpool (part of Blackpool Borough Council)
2016.09 - 2016.11
Shop Assistant
St. Annes Fine Foods
2015.09 - 2016.07
A-Levels - Performing Art
Blackpool and The Fylde College
2015.09 - 2016.06
BTEC - Musical Theatre and Dance
The Blackpool Sixth Form College
2013.09 - 2015.06
NVQ Level 2 - Personal Finance and Enterprise and Employability
The Blackpool Sixth Form Collage
2013.09 - 2014.09
GCSEs -
Sain Bede's RC High School
2008.09 - 2013.06