MOLTATIP HARRISON
EXETER,Devon
Summary
Experienced hospitality professional with 4+ years in hotel reception and supervisory roles. Proven ability to enhance guest satisfaction through attentive service, efficient operations, and strong team coordination. Skilled in maintaining high standards of cleanliness and facility management while handling multiple priorities under pressure. Multilingual communicator committed to delivering exceptional guest experiences.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Hotel Receptionist Supervisor
Katapoolside Hotel
Phuket, Thailand
09.2017 - 05.2021
- Provided hotel information for improved guest experience.
- Maintained security measures, protecting guest personal information and privacy.
- Responded promptly to customer queries, helping to ensure an enjoyable stay.
- Maintained high levels of cleanliness of the lobby and back office areas to ensure a professional guest environment.
- Prioritised tasks and maintained strict cleaning schedules whilst under pressure.
- Coordinated efficiently with the Housekeeping and Maintenance teams, reporting and logging necessary cleaning or repair tasks promptly to ensure swift resolution.
Bookseller
Asia Books
Bangkok, Thailand
07.2016 - 09.2017
- Managed stock inventory and kept service areas clean and organised for high customer volume.
- Regularly updated book displays based on trends and seasonal themes.
- Provided excellent service to customers in a friendly and approachable manner.
- Gift wrapped customer purchases to their invidiual preferences.
Education
Bachelor of Arts - History
Kasetsart University
Bangkok,Thailand 06.2012 - 05.2016
Skills
- Room cleaning standards
- Facility maintenance awareness
- Service-Oriented mannerism
- Team coordination
- Effective communication
Languages
Chinese (Mandarin)
Intermediate
Thai
Native
Affiliations
- Enjoys travelling and DIY home projects.
Timeline
Hotel Receptionist Supervisor
Katapoolside Hotel
09.2017 - 05.2021
Bookseller
Asia Books
07.2016 - 09.2017
Bachelor of Arts - History
Kasetsart University
06.2012 - 05.2016