Molly Starkey
South Yunderup,Western Australia
Summary
Self-motivated Customer Team Member experienced in sales and merchandise knowledge. Exceeded sales targets through effective communication and customer engagement while fostering team collaboration and enhancing shift operations. Dedicated to creating quality baked goods with attention to detail, ensuring maximised customer enjoyment.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work history
Customer Team Member & In-store Baker
Co-op
Rushden, Northamptonshire
2025.02 - 2026.09
- Delivered excellent customer service to ensure repeat business.
- Resolved customer complaints tactfully, enhancing customer experience and loyalty.
- Assisted customers on shop floor, locating items and taking payments.
- Promoted special offers and discounts, driving customer engagement and boosting sales.
- Guided customers in product selection, increasing satisfaction and encouraging repeat visits.
- Operated cash registers accurately, ensuring correct change was given.
- Maintained high standards of hygiene whilst preparing fresh food items.
- Met strict food safety guidelines, maintained a safe working environment.
- Maintained strong knowledge of food safety practices.
- Monitored storage temperatures to preserve food quality.
- Adapted quickly to changing demand patterns during holiday season, ensured adequate stock levels.
- Supported the management in inventory control for efficient stock management.
- Restocked shelves, facing up products, checking dates and verifying prices.
- Verified shoppers' ID when selling age-restricted products.
Team supervisor
Zizzi Restaurants Ltd
Rushden, Northamptonshire
2021.08 - 2024.07
- Established clear objectives, leading to greater focus and direction for the entire team.
- Improved efficiency with regular performance reviews and feedback sessions.
- Boosted productivity through effective delegation of tasks to team members.
- Upheld company policies whilst addressing any issues or concerns within the team promptly and professionally.
- Uphold company policies whilst addressing any issues or concerns within the team promptly and professionally.
- Led open discussions to generate innovative ideas and enhance problem-solving capabilities.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided key metrics to upper management, supporting informed business decision-making.
- Oversaw cash management processes, ensured accuracy at the end of each shift.
- Managed inventory control, reduced wastage.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Input customer orders into the ticketing system and noted special restrictions or choices.
- Educated customers on promotions, offers and special events to enhance product sales.
Education
A-Levels - History
Wollaston School
Wollaston, Northamptonshire 2021.09 - 2023.07
A-Levels - Drama and Theatre Studies
Wollaston School
Wollaston, Northamptonshire 2021.09 - 2023.07
A-Levels - French
Wollaston School
Wollaston, Northamptonshire 2021.09 - 2023.07
Skills
- Bakery equipment use
- Temperature control understanding
- Waste reduction technique
- Cash handling
- Payment Processing
- Point of sale system operation
- Stock management
- Pricing and markdowns
- Merchandising
- Customer Service
- Team Leadership
- Communication skills
- Refund authorisation
Affiliations
- Reselling Clothes
- Voice Over
- Music
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Team Member & In-store Baker
Co-op
2025.02 - 2026.09
A-Levels - History
Wollaston School
2021.09 - 2023.07
A-Levels - Drama and Theatre Studies
Wollaston School
2021.09 - 2023.07
A-Levels - French
Wollaston School
2021.09 - 2023.07
Team supervisor
Zizzi Restaurants Ltd
2021.08 - 2024.07