Molly Lucking
Bexleyheath,Bexley
Summary
Adaptable professional with proven ability to manage workflows and quickly learn new systems. Strong communicator with expertise in handling client inquiries and building relationships. Effective in time management and task delegation, consistently meeting deadlines, supporting team development and organization skills.
Overview
6
6
years of professional experience
Work history
Estate agent
leaders
Bromley, london
2024.06 - Current
- Adaptability to new systems and platforms for daily workflow.
- Strong time management skills, consistently meeting tight deadlines.
- Composure under pressure in busy environments.
- Effective face-to-face and telephone communication with clients.
- Cultivated relationships through proactive customer service and daily business generation.
- Delegated tasks efficiently, ensuring completion to high standards.
- Managed electronic files and data accurately for streamlined operations.
- Handled inquiries effectively to drive business growth.
SEN teaching assistant
Classroom support
Gravesend, Kent
2023.02 - 2024.06
- Provided emotional support during challenging situations to instil resilience in pupils.
- Encouraged independent learning through structured tasks, enhancing self-reliance skills.
- Implemented visual aids in lessons to improve information retention.
- Enhanced classroom behaviour by applying positive reinforcement strategies.
- Developed weekly plans in advance to ensure readiness for upcoming lessons.
- Liaised with parents and carers regularly, fostering strong home-school relationships.
- Tailored teaching style to suit diverse learning needs, achieving increased engagement.
- Worked with SENCO to ensure effective planning and delivery of Individual Education Plans (IEPs).
Hairdresser
gingers
Sidcup, Bexley
2020.06 - 2023.05
- started as an apprentice to a qualified level 2 hair dresser
- Conducted comprehensive client consultations to customize services based on individual needs.
- Implemented creative styling ideas, significantly increasing customer satisfaction levels.
- Demonstrated mastery of coloring techniques, boosting up-selling success rates.
- Actively listened to customers to fully understand requests and address concerns.
- Identified issues and analyzed information to provide effective solutions.
- Booked clients using phone and online systems, ensuring a welcoming atmosphere.
- Participated actively in product knowledge sessions to enhance service delivery.
Education
GCSEs - English
Blackfen School For Girls
BlackfenGCSEs - Maths
Blackfen School For Girls
BlackfenSkills
- Professional and courteous approach
- Customer-centric focus
- Time management
- Adaptability to new platforms
- Organizational efficiency
- Strong verbal communication skills
- Committed team player
Accomplishments
- Regional social media award.
- Regional top google and trust pilot reviews for the company on more than one occasion.
- Regional ancillary award.
Timeline
Estate agent
leaders
2024.06 - Current
SEN teaching assistant
Classroom support
2023.02 - 2024.06
Hairdresser
gingers
2020.06 - 2023.05
GCSEs - English
Blackfen School For Girls
GCSEs - Maths
Blackfen School For Girls