Molly Anderson
Consett,Durham
Summary
Results-oriented professional with proven expertise in deal closure and consistently meeting targets. Strong communication skills enhance customer service capabilities, effectively managing challenging interactions. Resilient in overcoming rejection, Aiming to leverage these skills to drive success in dynamic environments and contribute to organizational growth.
Overview
13
13
years of professional experience
Work history
Outbound sales agent
Inspired outsourcing
Newcastle upon Tyne, Newcastle upon Tyne
04.2024 - Current
- Achieved strong rapport with potential customers while maintaining professional demeanour.
- Exceeded sales targets through diligent follow-up on leads.
- Ensured client retention by delivering excellent after-sales service.
- Identified customer needs through active listening and relevant questioning.
- Tailored solutions to individual customers, fostering trust and loyalty.
- Demonstrated resilience under pressure to consistently achieve ambitious sales goals.
- Utilised problem-solving skills to address client queries effectively.
- Maintained motivation during slow periods to ensure consistent performance throughout the year.
Sales assistant
House of Fraser
Newcastle upon Tyne, Newcastle
11.2022 - 03.2024
- Streamlined till operations, reducing customer waiting times significantly.
- Efficiently resolved customer queries and complaints to enhance service quality.
- Maintained composure during high-pressure situations, ensuring seamless store operations.
- Provided personalised shopping advice to elevate customer experiences.
- Assisted customers in product selection, optimising satisfaction levels.
- Actively listened to customer needs, offering tailored recommendations that increased sales opportunities.
- Kept up-to-date with product knowledge to deliver informed recommendations.
Waitress assistant
Siomis trio
Newcastle upon Tyne, Durham
03.2022 - 11.2022
- Maintained cleanliness in serving and dining area for hygienic environment.
- Assisted in food preparation, ensuring prompt service during busy times.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Followed health regulations whilst handling food, promoting safe practices.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Enhanced dining experience through friendly interaction with customers.
Food service assistant
Blakeys
Consett, Durham
10.2021 - 02.2022
- Ensured compliance with health and safety regulations for safe dining experience.
- Enhanced customer satisfaction by providing excellent food service.
- Maintained cleanliness standards for enhanced dining experience.
- Kept kitchen equipment clean and organised, maintained optimal functionality.
- Cultivated a friendly environment with dedicated customer service.
Glass collector
Cricketers consett
Consett, Durham
04.2021 - 12.2021
- Checked identification to maintain legal compliance.
- Maintained professional knowledge about various drink recipes and offerings.
- Facilitated rapid turnover of tables by quick removal and replacement of used glasses on the bar counter.
- Offered assistance to bar staff during peak hours to maintain smooth operation.
- Contributed positively to team dynamics ensuring a harmonious working environment.
Cafe worker
River view bakery
Consett, Durham
02.2021 - 07.2021
- Managed take-away orders efficiently, catering to the needs of busy customers.
- Followed all cafe policies and procedures diligently for consistency in service quality.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Rotated perishable products regularly, avoiding wastage due to spoilage.
Model
Tyne tees models
Newcastle, Newcastle
02.2013 - 01.2020
- Assisted stylists with outfit changes during fast-paced, high-pressure fashion shows ensuring seamless transitions between looks.
- Demonstrated versatility in modelling a variety of styles from casual wear to couture gowns for diverse audiences.
- Achieved stunning visuals by adapting poses and expressions under various lighting conditions during editorial shoots.
- Represented high-end fashion brands by walking the runway in numerous fashion shows.
- Exhibited professionalism whilst dealing with tight schedules, last-minute changes and long hours common in the modelling industry.
Education
GCSEs - Maths
Consett academy
Consett 09/2018 - 06/2022
GCSEs - English literature
consett academy
Consett 09/2018 - 06/2022
GCSEs - English language
consett academy
Durham 09/2018 - 06/2022
GCSEs - Science
consett academy
Consett 09/2018 - 06/2022
Skills
- Deal closure capability
- Excellent communication
- ability to deal with rejection
- customer service
- Handling difficult customers
- Resilience in rejection handling
- Effective voice tone
- Understanding of telecommunications regulations
- Telemarketing guidelines understanding
- Confidence and enthusiasm
- Target achievement
Timeline
Outbound sales agent
Inspired outsourcing
04.2024 - Current
Sales assistant
House of Fraser
11.2022 - 03.2024
Waitress assistant
Siomis trio
03.2022 - 11.2022
Food service assistant
Blakeys
10.2021 - 02.2022
Glass collector
Cricketers consett
04.2021 - 12.2021
Cafe worker
River view bakery
02.2021 - 07.2021
Model
Tyne tees models
02.2013 - 01.2020
GCSEs - Maths
Consett academy
09/2018 - 06/2022
GCSEs - English literature
consett academy
09/2018 - 06/2022
GCSEs - English language
consett academy
09/2018 - 06/2022
GCSEs - Science
consett academy
09/2018 - 06/2022