Summary
Overview
Work history
Education
Skills
Languages
References
Timeline

Mohsin Khan

London,ENG

Summary

I am a committed professional with a wealth of experience in diverse roles and industries. Renowned for my dedication to excellence and innovation, I excel in dynamic settings where I can utilise my broad skill set, including leadership, strategic planning, and years of customer service. My diverse background has provided me with a flexible range of abilities, allowing me to deliver impactful results and add significant value to any team or project. I am enthusiastic about continuous learning and am always ready to take on new challenges and opportunities.

Overview

6
6
years of professional experience
22
22
years of post-secondary education

Work history

Flight Coordinator

Do&Co
Heathrow, London
09.2023 - Current
  • Maintained accurate and updated files and documentation for accurate recordkeeping.
  • Attended training opportunities to keep up to date knowledge on aviation safety standards and best operating practices.
  • Enriched company standard by diplomatically managing complaints, proactively anticipating and resolving issues.
  • Met daily objectives and used critical thinking and sound judgment to address missing or essential stock to prevent delays.
  • Liaised with Aircraft Dispatcher and Cabin Crew to foster safe and orderly operations.
  • Managed Loaders and Transport in scheduling, operations and regulatory requirements.

Receptionist

Hyatt Hotels
Heathrow, London
04.2022 - 09.2023
  • Resolving guest issues and complaints promptly and diplomatically, ensuring guest satisfaction and the smooth operation of the hotel.
  • Efficiently handling the check-in and check-out process, including verifying guest information, assigning rooms, and processing payments accurately.
  • Managing cash transactions and maintaining accurate records while adhering to the hotel's financial policies.
  • Identifying opportunities to promote additional hotel services or upgrades to enhance the guest experience and increase revenue.
  • Juggling various tasks, such as managing guest requests, handling administrative duties, and coordinating with other hotel departments effectively.



Retail sales associate

Sports Direct
Hounslow, London
10.2019 - 10.2021
  • Enhanced customer experience through all communication channels through professionalism and product knowledge.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention

Waiter/Supervisor

Creams Cafe
Southall, London
07.2018 - 05.2019
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Monitored inventory levels and reported low-stock items to support availability.
  • Reduced customers risks by understanding and clearly communicating allergies and intolerances.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Encouraged repeat business by presenting clean and welcoming dining environment.

Education

BTEC - National Diploma in Business Studies

West Thames College, Isleworth, London
04.2001 - 06.2023

Achieved-D*DD

GCSEs -

Featherstone High School, Southall, London

English Lang.-7

English Lit.-4

Mathematics-4

Geography-4



Skills

  • Data analysis
  • Microsoft Office (Word, Excel,
    Outlook)
  • Trained Banksman
  • Food safety
  • Event planning
  • Social Media Marketing/Management

Languages

English
Fluent
Urdu
Upper intermediate
Hindi
Upper intermediate
Punjabi
Elementary

References

References available upon request.

Timeline

Flight Coordinator - Do&Co
09.2023 - Current
Receptionist - Hyatt Hotels
04.2022 - 09.2023
Retail sales associate - Sports Direct
10.2019 - 10.2021
Waiter/Supervisor - Creams Cafe
07.2018 - 05.2019
West Thames College - BTEC, National Diploma in Business Studies
04.2001 - 06.2023
Featherstone High School - GCSEs,

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