Pedro Henriques

Responsible for the coordination, scheduling, and operational oversight of flights, ensuring safe, efficient, and timely execution. I Work closely with pilots, maintenance teams, and ground staff to manage logistics, monitor flight progress, and address any issues that arise.

Key Responsibilities:

1. Flight Planning and Scheduling

• Coordinate and schedule flights based on client requests and operational requirements.
• Prepare flight itineraries, ensuring adherence to regulatory and company guidelines.
• Work with clients or passengers to arrange special requests, such as catering, ground transportation, or accommodations.

2. Pre-Flight Coordination

• Review and confirm crew availability and qualifications for each flight.
• Ensure all necessary permits, slots, and clearances are obtained in a timely manner.
• Verify that aircraft is ready, including maintenance status, fuel levels, and equipment requirements.
• Brief pilots on flight details, weather conditions, and any other relevant information.

3. In-Flight Monitoring and Support

• Track flights in real-time, monitoring for delays, diversions, or other disruptions.
• Provide support to crew and passengers as needed, coordinating with airport and ground support teams.
• Address any issues or changes that arise during flights, coordinating with relevant personnel.

4. Compliance and Safety

• Ensure compliance with aviation regulations, company policies, and safety standards.
• Maintain accurate records of flight operations, crew logs, and aircraft utilization.
• Conduct post-flight reviews and debriefings, documenting and addressing any incidents or delays.

5. Customer Service
• Act as a point of contact for clients, handling inquiries, special requests, and changes to flight schedules.
• Provide regular updates to clients on flight status, delays, and other information as needed.
• Ensure customer satisfaction through efficient and responsive service.

Jet2.com is a British low fare airline that provides their costumers with affordable and quality holiday packages.

My main duties at Jet2.com

- Provide excelent costumer service to passengers while ensuring their comfort and safety throughout the flight;

- Ensure that all emergency equipment is in working order prior to take off and there are enough supplies on board;

- Help passengers boarding and disembarking;

- Giving first aid when necessary;

- Serve refreshments and meals and sell gifts and duty-free items;

- Liaise with costumers and provide an amazing flying experience;

Ryanair is an Irish low cost airline that provides costumers with the most varied range of flight connections accross Europe.

My main duties at Ryanair:

- Provide excelent costumer service to passengers while ensuring their comfort and safety throughout the flight;

- Ensure that all emergency equipment is in working order prior to take off and there are enough supplies on board;

- Help passengers boarding and disembarking;

- Giving first aid when necessary;

-Serve refreshments and meals and sell gifts and duty-free items;

- Liaise with costumers and provide an amazing flying experience;

The Sellbytel Group is a German global outsourcing company specialized in various fields such as technical support, training, sales, human resources among many other things.

My main duties at Sellbytel:

- Treat Apple costumers as VIP and valued costumers;

-Provide technical support for Apple costumers;

- Find and co-solve software issues;

- Provide a simple and effective resolution for costumers;

- Document all appropriate and required information of each case;

In Flight Solutions is a Portuguese outsourcing company focused on hiring PSA's recruiting PSA's (passenger service agents), representing TAP Air, for the Humberto Delgado Airport (Lisbon Airport).

Main duties at Lisbon Airport:

- Represent TAP Air at the highest level and provide it's costumers with VIP treatment;

- Check-in of passengers for their flights using the Amadeus software;

- Assist TAP Air costumers;

- Boarding and disembarking of passengers at the gate and airbridge;

-Handle issues with lost connections and cancelled flights;