Mohit Khandelwal
Glasgow,GLG
Summary
Industrious and enthusiastic person proven to consistently meet productivity, business, and customer service objectives. Skillfully works with staff to enhance performance and improve processes. Diplomatic in resolving internal and customer issues to maximise results. Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Conference and Banquet Associate
Marriott Hotels
Glasgow, GLG
09.2022 - Current
- Maintained knowledge of drink promotions, pricing, and menu changes, offering customers up-to-date, reliable advice
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits to hotel
- Obtained client feedback to determine improvements for future events
- Checked frequently on guest needs and retrieved items, filled beverages, answered questions.
- Managed over 500 customers with my team at events.
General Manager
Shrushti Cotton
Solapur
01.2021 - 08.2022
- Managed high-performing teams to deliver quality customer service and stable profits
- Built and maintained loyal, long-term customer relationships through effective account management
- Evaluated and decided upon key investments in equipment, infrastructure and talent
- Empowered staff members to contribute to continuous improvement, quality and growth of company
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
Assistance General Manager
Niwas Spinning Mills Ltd
Solapur
04.2018 - 12.2020
- Delivered business strategy to drive revenue and operational efficiencies
- Empowered staff members to contribute to continuous improvement, quality, and growth of company
- Monitored and evaluated teams, identifying and targeting opportunities for improvement
- Resolved internal staff conflicts to mutual benefits of all parties involved.
Sales Executive (Internship)
Godrej Electronics
Solapur
01.2020 - 02.2020
- Qualified prospects to determine future sales possibilities and improve conversion efforts
- Established and maintained positive, profitable client relationships through superb communication
- Memorized company's detailed product portfolio and customized associated features and benefits to customer needs
- Analyzed industry and competitor trends to enhance sales strategy
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
Marketing Intern
Vibrant Terry Towel
Solapur
07.2019 - 09.2019
- Participated in weekly brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts
- Managed database and customer management system programmed to maintain accurate records
- Assisted in organizing marketing events by sending invitations and booking venue
- Developed market analysis and research on latest trends to broaden marketing efforts.
Sales Executive (Internship)
LG
Solapur
01.2019 - 02.2019
- Analyzed industry and competitor trends to enhance sales strategy
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives
- Created and managed client contracts, negotiating favorable, profitable terms to aid target revenue attainment
- Effectively handled daily customer meetings, sales calls, and account management tasks, improving sales team efficiency
- Managed over 50 customer calls per day.
Education
MSc. International Management: Business -
University of Strathclyde
Glasgow, GLG09.2023
Bachelors of Business Administration: Business -
Hirachand Nemchand College of Commerce
India, Distinction04.2021
Higher secondary Education -
H.N College of Commerce
Solapur04.2018
Skills
- Leadership
- Customer Service Management
- Business Management
- Communication
- Microsoft Office
- Market research expertise
- Management Support
Languages
English
Hindi
Projects
Worked on a project that implemented the workings of the banking sector (AXIS Bank) using the 7 P's., BBA, 1st year Worked on a marketing research project for PAYTM, conducting surveys to help PAYTM improve its services., BBA, 2nd year Developed a proper business plan with a capital of Rs. 1,000,000 for the manufacture of Khadi bags., BBA, 3rd year Completed a project that outlines a critical review of two major conceptual approaches to culture and discusses the interrelationship between culture and two management practices, i.e., communication and strategy., MSc Worked on a project that discussed Human Resources issues faced by the NHS in the UK., MSc Completed a thesis on the cross-cultural impact on the marketing strategies of Land Rover (Tata Motors Group) in Indian and UK markets., MSc
Timeline
Conference and Banquet Associate
Marriott Hotels
09.2022 - Current
General Manager
Shrushti Cotton
01.2021 - 08.2022
Sales Executive (Internship)
Godrej Electronics
01.2020 - 02.2020
Marketing Intern
Vibrant Terry Towel
07.2019 - 09.2019
Sales Executive (Internship)
LG
01.2019 - 02.2019
Assistance General Manager
Niwas Spinning Mills Ltd
04.2018 - 12.2020
MSc. International Management: Business -
University of Strathclyde
Bachelors of Business Administration: Business -
Hirachand Nemchand College of Commerce
Higher secondary Education -
H.N College of Commerce
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