SRI RANJANI KATHIRESAN

Delivered consistently high-level service across all major Food & Beverage departments at Fairmont , including Conference & Banqueting, other outlets. Gained extensive cross-departmental experience by supporting a wide range of operations such as event setup, fine dining service, buffet operations, large-scale conferences, weddings, and VIP functions. Frequently recognised by management and colleagues for reliability, strong work ethic, and ability to work efficiently under pressure. Demonstrated leadership qualities by confidently delegating tasks, guiding new team members, and ensuring smooth service flow during busy periods. Contributed to strong teamwork by cooperating across multiple outlets, adapting quickly to different service styles, and maintaining a positive and professional attitude in every environment. Actively supported operational efficiency, guest satisfaction, and overall service quality across hotel.

Worked in a fast-paced, high-volume service environment, delivering consistently high standards of customer service while adhering to strict operational procedures and compliance requirements. Confidently handled customer interactions across multiple service channels, responding efficiently to enquiries and resolving issues in a professional and courteous manner. Demonstrated strong attention to detail, accuracy, and time management when managing competing priorities during peak periods. Supported team performance by assisting and guiding new colleagues, contributing to effective workload distribution and smooth daily operations. Maintained organised work areas and followed hygiene, safety, and quality standards at all times. Recognised for reliability, resilience under pressure, and the ability to remain calm and customer-focused in demanding situations, developing strong communication, problem-solving, and teamwork skills transferable to a regulated banking contact centre environment.

Certified in Pega CSA and CSSA, with strong experience designing and developing scalable Pega applications aligned with best practices and guardrails. Skilled in creating structured use cases, automating business processes, and building efficient case workflows. Experienced in designing user-friendly UI/UX interfaces that meet operational needs and enhance usability. Proficient in configuring rules, integrations, and decision logic to support streamlined digital operations. Collaborated closely with business and technical teams to gather requirements, resolve issues, and improve application performance. Demonstrates strong analytical, problem-solving, and solution-design abilities within intelligent automation environments.