Mohammed Tayyib Gulfraz
Bradford
Summary
Service-focused professional with experience in customer-oriented environments. Display exceptional communication skills and problem-solving capabilities that ensure customer satisfaction and company success. Capable of handling high-pressure situations with ease and efficiency, providing timely and accurate responses to customer inquiries.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sales executive
Eco save
Bradford, west yorkshire
08.2024 - 10.2024
- Enhanced customer relationships by responding promptly and accurately to enquiries.
- Built rapport with customers for effective telesales promotion.
- Generated leads through cold calling, resulting in increased sales opportunities.
- Provided product information to prospective customers to encourage purchases.
- Managed high call volumes, ensuring excellent customer service standards were maintained.
- Collaborated with team members to achieve collective sales targets.
- Delivered exceptional customer experience by addressing all queries effectively and courteously.
- Utilised CRM software proficiently for tracking customer interactions, enhancing efficiency in operations.
Retail assistant
Smoked out
01.2024 - 07.2024
- Delivered excellent customer service by answering queries and providing product information.
- Managed inventory for streamlined store operations.
- Ensured visual merchandising standards with regular display updates.
- Boosted sales through suggestive selling techniques.
- Handled transactions, maintaining accurate till records.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
Security officer
Professional security
01.2022 - 06.2023
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Upheld strict access controls for ensuring building security.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Patrolled premises regularly, contributing to a safe work environment.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
Education
GCSEs - English literature - Level 5, English Language - Level 4, Maths - Level 4, Business - Level 7
St Bede's and St Josephs Catholic college
Bradford 09.2016 - 09.2020
A-Levels - Business Level 3 Acquired
Bradford College
BradfordSkills
- Excellent attention to detail
- Business development
- Sales enquiry handling
- Outstanding customer service
- Problem solver
- Interpersonal skills
- Target driven
- Time management
- Team building
- Problem-solving
Custom
References available upon request
Timeline
Sales executive
Eco save
08.2024 - 10.2024
Retail assistant
Smoked out
01.2024 - 07.2024
Security officer
Professional security
01.2022 - 06.2023
GCSEs - English literature - Level 5, English Language - Level 4, Maths - Level 4, Business - Level 7
St Bede's and St Josephs Catholic college
09.2016 - 09.2020
A-Levels - Business Level 3 Acquired
Bradford College
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