Mohammed Qaddoumi
Summary
A highly skilled professional with expertise in digital media, sales, and customer service. Demonstrates strong analytical abilities and remains calm under pressure. Proficient in Adobe Photoshop, C++, CSS, HTML, and Microsoft Office suite including Excel, PowerPoint, and Word. Adept at coaching and mentoring teams to achieve sales targets through effective contract negotiation and closing techniques. Career goals include leveraging technical skills to drive business growth and enhance customer and client satisfaction.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Accredited Sales Advisor
VMO2
Staines-upon-Thames
2024.04 - 2025.06
- Guiding team to boost sales performance and implement business development strategies
- Exceeded individual and team sales targets for 3 consecutive quarters.
- Successfully onboarded and mentored 2 new team members, improving team sales consistency
- Delivering exceptional customer service and ensuring client retention
- Renewed contracts promptly to maintain high-value client bases.
- Coaching and mentoring team members to improve sales execution and compliance.
- Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
- Boosted client satisfaction by providing clear and concise financial advice.
- Advised clients in person, over phone and in writing to deliver top service and optimum strategies.
- Conducting team briefs to maintain engagement and motivation.
- Ensuring compliance with company policies, security procedures, and regulatory requirements.
- Conducted market research, gaining insights into competitors' strategies.
- Increased sales through effective negotiation and persuasion techniques.
Apple Champion
VMO2
Staines-upon-Thames
2025.05 - Current
- Promoted use of Apple consumer electrics as a local expert, advocating for Apple technologies.
- Delivered customised training sessions and one-to-one coaching to increase staff confidence in Apple devices.
- Reduced reliance on IT services by providing first-line support for Apple-related queries.
- Demonstrated innovative workflows through modelling best practices in Apple software usage.
- Created accessible digital resources and guides to support continuous learning initiatives.
- Gathered user feedback to inform improvements in digital strategy and technology integration.
- Partnered with cross-departmental teams to ensure alignment of Apple products with organisational objectives.
Sales Associate
Doughnut Time
Windsor
2023.02 - 2023.09
- Promptly addressed guest concerns, fostering a positive customer experience.
- Adhered strictly to company policies and procedures ensuring compliance at all times.
- Managed inventory, minimising stock shortages or overages.
- Maintained cleanliness and safety standards throughout the store, including kitchen and bathrooms.
- Followed food safety procedures in compliance with company policies and regulations.
- Handled customer needs efficiently, ensuring all requests were met.
- Processed transactions accurately and quickly to maximise operational efficiency.
Crew Member
Wingstop
Staines-upon-Thames
2022.10 - 2022.12
- Handled customer needs promptly and efficiently.
- Processed transactions quickly and accurately to maintain service flow.
- Stored food in designated containers to prevent spoilage and cross-contamination.
- Prepared food within specified timeframes to meet customer expectations.
- Addressed guest concerns with empathy and promptness.
- Maintained cleanliness and safety standards in kitchen and restrooms.
- Followed food safety procedures according to company policies and health regulations.
Bartender
Atik Windsor
Windsor
2022.07 - 2022.10
- Managed opening and closing procedures for bar operations.
- Greeted customers warmly, ensuring a welcoming atmosphere.
- Prepared alcoholic and non-alcoholic beverages to meet customer expectations.
- Maintained cleanliness and stock levels at the bar while delivering attentive service.
- Assessed customer preferences, providing tailored beverage recommendations.
- Adhered to company standards for serving alcoholic drinks responsibly.
- Processed cash, credit, and debit transactions accurately, maintaining register balance.
- Selected, mixed, and garnished beverages for optimal presentation and flavour.
Sales Associate
Footlocker
Hammersmith
2019.09 - 2022.07
- Facilitated setup of sales floor displays to enhance product visibility.
- Monitored inventory levels and organised stock items efficiently.
- Assisted customers in identifying and fulfilling requirements effectively.
- Replenished shop floor stock to maintain optimal availability.
- Processed customer transactions at the till with accuracy.
- Closed down the till and completed cashing responsibilities post-operation.
- Maintained a clean working environment to promote safety and efficiency.
- Coordinated visual merchandise changes to align with promotional strategies.
Education
8 GCSE's -
Capital City Academy Secondary School
2013.09 - 2018.06
BTEC L2 Engineering Certificate - undefined
Stanmore College
2018.11 - 2019.02
BTEC L3 Engineering Certificate - undefined
Stanmore College
2019.09 - 2021.06
BEng Computer Systems Engineering - Engineering
Royal Holloway, University of London
2021.09 - 2024.06
Skills
- Analytic
- Customer service
- Calm under pressure
- Digital media
- Coaching and mentoring
- Sales
- Adobe Photoshop
- Sales contract negotiation
- Sales closing
- C
- CSS
- HTML
- Excel
- Microsoft Office
- PowerPoint
- Word
References
References available upon request.
Timeline
Apple Champion
VMO2
2025.05 - Current
Accredited Sales Advisor
VMO2
2024.04 - 2025.06
Sales Associate
Doughnut Time
2023.02 - 2023.09
Crew Member
Wingstop
2022.10 - 2022.12
Bartender
Atik Windsor
2022.07 - 2022.10
BEng Computer Systems Engineering - Engineering
Royal Holloway, University of London
2021.09 - 2024.06
Sales Associate
Footlocker
2019.09 - 2022.07
BTEC L3 Engineering Certificate - undefined
Stanmore College
2019.09 - 2021.06
BTEC L2 Engineering Certificate - undefined
Stanmore College
2018.11 - 2019.02
8 GCSE's -
Capital City Academy Secondary School
2013.09 - 2018.06