Patricia Wallace

My role encompasses two main responsibilities: managing inbound client communication and processing claims for Adult Disability Payment (ADP) while adhering to business needs. My responsibilities include:

• handling client relationships and expectations, especially with vulnerable clients, and skillfully handling difficult talks.
• fixing problems in real time to address issues like data errors and payment irregularities.
• enabling real-time communication in real-time between clients and employees that do not interact directly with clients, like case managers.
• effectively handling caseloads and cases, as well as receiving and processing new applications.
• ensuring the confidentiality and handling of sensitive data throughout several teams.
• setting priorities for cases according to new information and achieving goals that are in line with the business's objectives and conflicting deadlines
• acted as first point of contact within service team to manage client queries relating to disability benefits.

• Drafting correspondence, with customers and management with keen attention to detail.
• Processing financial admin
• Counting the days takings
• Receiving and arranging requests for meetings and appointments for up to 30 stakeholders a week, updating calendar and organised spaces and materials.
• Maximising visual mechandising

• Placed orders and processed payment in POS, maintaining efficient workflow operations
• Greeting and provided meticulous food and beverage service up to 200+ per shift, in a fast paced hospitality environment
• Ensured all outgoing orders met consistently high food safety standards and contributing to an overall food safe environment
• Responsible for training new staff members to a high standard and boosting morale within the team
• Upselling to reach targets and KPIs
• Arranging the food market to be visually appealing to the customer
• Accurately completed financial admin for security and loss prevention purposes