Mohammed Ismail

Currently working as a Housing Officer through Adecco, supporting asylum seekers by providing day-to-day housing and welfare support in a safe and secure environment. My responsibilities include conducting property and welfare inspections, identifying maintenance issues and completing minor repairs, responding to service-user requests and incidents, managing complaints and anti-social behaviour, and supporting safeguarding procedures. I also carry out new service-user inductions, maintain accurate records and reports, assist with reception and daily site operations, monitor CCTV, conduct building patrols and safety checks, and liaise with contractors, colleagues and external agencies. This role has developed my communication, conflict management, organisational, problem-solving and safeguarding skills while working effectively with people from diverse backgrounds.

As a Licensing Officer, I assess and process Temporary Event Notices (TENs) and licensing applications, ensuring compliance with the Licensing Act 2003 and statutory requirements. I liaise with the Police and Environmental Health teams, identify potential issues, review supporting documentation, and maintain accurate records. I also assess applications for alcohol sales, regulated entertainment and late-night refreshment, as well as collect and manage application payments. I ensure applications are processed fairly, accurately and in line with licensing requirements.

I manage medication logs, liaise with clients regarding repeat prescriptions, and coordinate bookings and schedules. I handle administrative paperwork and work closely with private transport providers to ensure medication is collected and delivered safely and on time. This requires strong organisation, attention to detail, communication skills and the ability to manage time-sensitive tasks effectively.

Supported business customers with corporate tax, compliance and trade related queries via telephone, webchat and written correspondence. Processed and resolved enquiries in line with relevant legislation and procedures, while using HMRC designed software to calculate tax refunds and authorise payments to clients. Maintained accurate records and ensured calculations, payments and customer requests were handled efficiently and accurately.

Experienced in traffic management on high speed dual carriageways and motorways, including the implementation of temporary traffic measures such as lane closures, diversions, and speed restrictions to maintain safe and efficient traffic flow. Well versed in assembling setups, including chapters, tapers, and related procedures.

Supervised security operations across multiple sites, including Nationwide and SKY branches. Monitored CCTV, conducted regular site patrols, and maintained the safety and security of personnel and property while demonstrating professionalism, adaptability, and strong attention to detail.