Mohammed Eesa Nasir
Blackburn
Summary
Dedicated professional with expertise in customer service excellence and problem-solving, consistently delivering high-quality telephone support while remaining calm under pressure. Proven ability to enhance customer satisfaction through effective communication skills and strategic upselling techniques. Committed to leveraging these competencies to drive business success and foster positive client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Hospitality manager
SUGAMORE desserts
Blackburn, Lancashire
06.2023 - Current
- Supervised daily operations to optimise guest experiences and uphold service standards.
- Coordinated staff training programmes to enhance service efficiency and team performance.
- Developed and implemented policies to streamline front-of-house operations.
- Managed inventory levels to ensure product availability and reduce waste.
- Resolved customer complaints promptly to maintain positive relationships and brand reputation.
- Processed cash transactions accurately, ensuring compliance with established protocols.
- Oversaw cash register operations while delivering exceptional customer service.
- Monitored daily cash flow, identifying discrepancies and ensuring proper documentation.
Education
Bachelor of Science - Biomedical Science
University of Salford
Salford 09/2025 -
Higher National Diploma - Level 3 Applied Sciences
Blackburn College
Lancashire 09/2023 - 06/2025
GCSEs - English Literature and language, Science, Maths
Tauheedul Islam Boys High School
Blackburn, Blackburn with Darwen 09/2018 - 05/2023
Skills
- Customer service excellence
- Problem-solving
- Communication skills
- Upselling strategies
- Telephone support
- Calm under pressure
Certification
Have a full UK driving licence.
Timeline
Hospitality manager
SUGAMORE desserts
06.2023 - Current
Bachelor of Science - Biomedical Science
University of Salford
09/2025 -
Higher National Diploma - Level 3 Applied Sciences
Blackburn College
09/2023 - 06/2025
GCSEs - English Literature and language, Science, Maths
Tauheedul Islam Boys High School
09/2018 - 05/2023