Amy Towse
Gosport,Hampshire
Summary
Highly organised and detail-oriented professional with extensive experience in administrative coordination within a fast-paced events environment. Proven ability to manage diaries, documentation, invoicing, and client records, while acting as a key point of contact for clients and suppliers. Strong communicator with excellent organisational skills, used to managing multiple priorities and ensuring processes run smoothly and efficiently.
Overview
10
10
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
Hospitality manager
Skylark Golf and Country Club
Fareham
2025.11 - Current
- Supervised front-of-house operations, ensured top-quality customer service.
- Handled difficult customer situations, restored guest satisfaction.
- Established rapport with guests, enhancing their dining experience.
- Cultivated teamwork amongst staff, boosted morale.
- Oversaw inventory and stock management, optimising levels for operational continuity.
EVENT MANAGER
Southend Barns
Chichester
2024.11 - 2025.11
- Acted as the primary administrative point of contact, managing processes from initial enquiry through to event completion
- Maintained accurate client records, contracts, budgets, and planning documentation across internal systems
- Processed supplier invoices, inputting data accurately onto finance systems
- Generated and issued client invoices, monitored payment schedules, and followed up to request and confirm payments
- Liaised with clients and finance teams to resolve invoice and payment queries promptly and professionally
- Coordinated diaries, inboxes, and scheduling for multiple events, ensuring deadlines and milestones were met
- Managed supplier communications, confirmations, and documentation, ensuring records were up to date
- Produced detailed event timelines, schedules, and internal briefing documents
- Supported venue sales administration, including preparing quotes, managing upgrades, and processing bookings
- Recruited, onboarded, and supervised casual staff, including rota planning, training records, and staff briefings
- Provided on-site coordination on event days, ensuring plans were followed and issues resolved efficiently
EVENT & RESTAURANT MANAGER
Artys at the Royal Clarence Marina
Gosport, Hampshire
2015.11 - 2025.10
- Managed bookings, enquiries, and client communications across events and restaurant services
- Planned and delivered a variety of events including weddings, corporate functions, charity fundraisers, and private celebrations
- Responsible for all admin tasks: diary and inbox management, contract handling, rota creation, supplier and staff scheduling
- Handled staff recruitment, training, and day-to-day supervision
- Maintained front-of-house service standards, managed customer service delivery, and resolved issues
- Managed business operations including promotional planning, customer outreach (phone, email. Social media) and stock oversight
- Acted as the main point of contact for staff and clients regarding operations and event coordination
WAITRESS/SHIFT SUPERVISOR
Noodle Nation
High Wycombe, Buckinghamshire
2019.02 - 2020.08
- Led front-of-house operations during shifts, maintaining high performance and safety standards
- Managed customer interactions and service delivery, both in-person and via phone
- Handled daily cash reconciliation and end-of-day reporting
Education
1st Class Bachelor of Science - Criminological Psychology
Buckinghamshire New University
High Wycombe, BKMA-Levels - Biology, Psychology and Sociology
Bay House School and Sixth Form
PortsmouthSkills
- Event planning & execution
- Administrative support & diary management
- Data entry, invoice processing & financial administration
- Recruitment & training
- Document preparation & file management
- Written & verbal communication
- Customer service excellence
- Attention to detail & accuracy
- Time management
- Multi-channel enquiry management
Certification
- Personal License Holder
- PA and Secretarial Skills - High Speed Training 02/2022
- Corporate Events Management - High Speed Training 08/2019
PERSONAL REFERENCE
Julie, Malec, Restaurant Owner of Artys at the Royal Clarence Marina, artysmarina@gmail.com, 07837 704444, Artys at the Royal Clarence Marina
Sophie Clarke, Office Manager, sophie@southendfarms.co.uk, 01243 641247, Southend Barns PO20 7ps
Timeline
Hospitality manager
Skylark Golf and Country Club
2025.11 - Current
EVENT MANAGER
Southend Barns
2024.11 - 2025.11
WAITRESS/SHIFT SUPERVISOR
Noodle Nation
2019.02 - 2020.08
EVENT & RESTAURANT MANAGER
Artys at the Royal Clarence Marina
2015.11 - 2025.10
A-Levels - Biology, Psychology and Sociology
Bay House School and Sixth Form
1st Class Bachelor of Science - Criminological Psychology
Buckinghamshire New University