Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Mohammed Qayum

Slough

Summary

I am a very highly motivated and hardworking individual who always strives to do my work to the best of my abilities. Furthermore, as a person, I am trustworthy and am very reliable and can get the job done to a high standard. I am a very quick learner and can work in a team environment or independently. I am a very friendly person and I get on well with people and enjoy helping colleagues and customers.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work history

Customer Service Agent

Wilson James
05.2023 - Current
  • Experienced Customer Service Agent at Wilson James, specialising in providing exceptional service within the dynamic airport environment
  • Proficient in managing passenger interactions, resolving inquiries, and ensuring a seamless travel experience
  • Demonstrated ability to maintain composure in high-pressure situations while delivering friendly and efficient assistance to travellers
  • Adept at navigating airport protocols, utilising technology, and collaborating with diverse teams to uphold safety, security, and customer satisfaction.

Retail Assistant

WHSmith Terminal 2
01.2021 - 08.2023
  • Dedicated Sales Assistant with a proven track record at WHSmith, a leading retailer in the airport environment
  • Specialising in providing exceptional customer service, maximising sales, and maintaining a well-organised store
  • Adept at assisting travellers in finding the right products, promoting airport-exclusive offers, and creating a welcoming shopping experience
  • Known for excellent product knowledge, strong interpersonal skills, and the ability to thrive in a fast-paced airport retail setting.

Crew Member

McDonalds, High Street, Slough
08.2021 - 11.2021
  • Main tasks are to assist the team in the front line, taking orders and helping complete orders
  • Dealing with customers and local delivery drivers
  • Other duties include assisting with the kitchen
  • Fast paced, very customer and service focused role.

Retail Assistant

Checkout Superstore, Slough
08.2020 - 07.2021
  • Working with customers face to face every day, helping customers look for products and assisting them with shopping if needed
  • Working in the warehouse, sorting deliveries, stacking shelves, and booking in deliveries
  • I also assisted with going to the other warehouse sites to bring deliveries back
  • Assisted other colleagues when they fell behind and the store was busy
  • Worked as part of a team and took initiative to come forward and take main responsibilities and act like a leader
  • The section I managed had a lot of lines and various deliveries were coming in from suppliers all the time
  • I used my effective time management skills to manage and handle the workload.

Retail Assistant

Bargain Buys (Pound Stretcher), Slough
12.2018 - 01.2020
  • I am a multi-skilled staff member who works in all areas in the store
  • I serve customers on the till, also on the shop floor, helping with any queries and finding products while maintaining a high level of service
  • I am also part of the team that takes in the delivery and prepares the stock
  • I make sure the delivery is marked off the list and placed in the right area
  • When replenishing stock, I help in all sections of the store
  • I make sure the fast-moving items are replenished first
  • When I am working in the store or the warehouse, I make sure to do it safely and efficiently
  • Once the store is closed, I also tidy up and make sure the items are faced forward and presentable for the next day.

Retail Assistant

Pound Stretcher, Maidenhead
06.2017 - 10.2017
  • Worked on taking in the delivery, stocking the warehouse and replenishing stock on the shop floor
  • When the store is busy, I also helped on the tills
  • Whenever I was on the shop floor, I helped customer with any queries
  • I also assisted the manager and team in any tasks they need help on.

Education

GCSEs -

The Langley Academy
Slough
09.2012 - 07.2018

Skills

  • Team player
  • Customer Service
  • Cash handling
  • Problem-solving
  • Team Leadership
  • Exceptional communicator
  • Public speaking
  • Quality Control
  • Conflict Resolution

Custom

References are available on request.

Personal Information

  • Hobbies: Playing and watching Football and Cricket, Playing team games with friends weekly
  • Date of birth: 03/20/01
  • Nationality: British National

Timeline

Customer Service Agent

Wilson James
05.2023 - Current

Crew Member

McDonalds, High Street, Slough
08.2021 - 11.2021

Retail Assistant

WHSmith Terminal 2
01.2021 - 08.2023

Retail Assistant

Checkout Superstore, Slough
08.2020 - 07.2021

Retail Assistant

Bargain Buys (Pound Stretcher), Slough
12.2018 - 01.2020

Retail Assistant

Pound Stretcher, Maidenhead
06.2017 - 10.2017

GCSEs -

The Langley Academy
09.2012 - 07.2018

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Mohammed Qayum