FAIZAN QURESHI
SOUTHAMPTON
Summary
Dynamic professional with extensive expertise in customer service, sales, and marketing, complemented by strong computer literacy and CRM software proficiency. Demonstrates exceptional skills in stock control processes, cash handling, and visual merchandising. Adept at relationship-building and staff training, with proven success in account management and B2B sales. Skilled in negotiation mastery and direct cold calling, with a focus on achieving business growth through effective networking. Committed to enhancing team performance through collaborative problem-solving and health & safety awareness. Career goals include leveraging SaaS product experience to drive innovative solutions within the industry.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work history
Customer service agent
Starling Bank
Southampton, Hampshire
06.2025 - Current
- Responding to customer queries via in-app chat, email, and occasionally phone, in line with Starling's digital-only service model
- Providing clear guidance on personal, joint, business, and sole trader accounts
- Assisting customers with account access issues, including login problems, device changes, and security verification
- Supporting customers with card payments, declined transactions, refunds, and chargebacks
- Investigating missing, delayed, or duplicate payments (e.g. Faster Payments, BACS, CHAPS)
- Assisting with international payments and foreign currency transactions
- Helping customers set up, amend, or cancel standing orders and Direct Debits
- Handling lost, stolen, or damaged card reports, including emergency card freezes and replacements
- Supporting customers with card controls in the app (spending limits, merchant controls, ATM usage)
- Identifying and responding to suspected fraud or scam activity, escalating where required
- Educating customers on safe banking practices and fraud prevention
- Supporting customers with account closures, switches, or additional account openings
- Reviewing and explaining statements, balances, and transaction histories
- Assisting with disputes and complaints, ensuring FCA-compliant handling and documentation
- Escalating complex or high-risk cases to specialist teams (fraud, payments, compliance)
- Sharing customer feedback to improve processes, app functionality, and customer experience
- Supporting colleagues during peak demand periods
Business account manager
Total
Southampton, Hampshire
04.2024 - 01.2025
- Provided excellent customer service addressing queries promptly and professionally resulting in high client satisfaction rate.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Predicted and interpreted consumer trends to improve product offerings.
- Generated leads through cold calling, resulting in increased sales opportunities.
- Performed cold calling activities successfully, leading to new client acquisition.
- Built customer bases through cold calling and referral conversions.
- Performed cold calling activities successfully, leading to new client acquisition.
- B2B demand and lead generation
- Partner channel marketing
- Product Storytelling
- Built customer bases through cold calling and referral conversions.
- Developed new client relationships by establishing rapport and trust.
- Negotiated contracts successfully, securing advantageous terms for company.
Customer Service Advisor
Cazoo LTD
07.2022 - 11.2022
- Enthusiastic and motivated customer service advisor
- Proven track record of consistently meeting and exceeding customer service goals
- Excellent communication and problem-solving skills
Canvasser
First Home Improvement
Southampton
06.2019 - 08.2019
- Door to door sales using negotiation skills to set appointments for teams and managers to close deals
- Worked effectively under limited supervision, used exceptional listening and communication while effectively conveying information verbally and in writing
- Gained first-hand experience in door-to-door advertisement and acquired excellent one-on-one sales skills
Education
BTEC Business L2M -
Basic GCSE Level - IT Skills
RM- Resistant Material B - Science chemistry, Physics, Biology
Math GCSE - undefined
English GCSE - undefined
Skills
- Customer Service Skills
- Sales & Marketing
- Computer Literate
- Stock Control Processes
- Cash Handling / Till Operation
- Visual Merchandising
- Team Working
- Problem Solving Skills
- Health & Safety Awareness
- Manual Handling
- Relationship-building
- Staff training and development
- Networking skills
- Interpersonal skills
- Account management
- Customer Service
- Live chat handling
- Email correspondence
- Inbound call routing
- CRM software expertise
- Ticketing system use
- Team player
- Telephone enquiriesb
- Negotiation mastery
- Direct cold calling experience
- B2B sales experience
- Experience with saas products
REFERENCES
References available upon request.
CUSTOM
Available upon request
References
References available upon request.
Timeline
Customer service agent
Starling Bank
06.2025 - Current
Business account manager
Total
04.2024 - 01.2025
Customer Service Advisor
Cazoo LTD
07.2022 - 11.2022
Canvasser
First Home Improvement
06.2019 - 08.2019