Mohammed Ibrahim
West London
Summary
Experienced IT professional with expertise in cloud platform, SQL server database administration, and cloud architecture design. Proficient in active directory management, network topology, and cybersecurity practices, complemented by strong Linux systems administration capabilities. Adept at implementing robust solutions to optimise system performance and security while aligning with organisational goals. Committed to leveraging technical skills to drive innovation and support scalable infrastructure development.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
IT Helpdesk officer
Single homeless project
London
2024.09 - Current
- Provide first-line and second-line technical support to over 900 end-users across Windows and Azure environments.
- Create, modify, and deactivate user accounts and groups using Azure Active Directory (Entra ID).
- Monitor and manage security policies, MFA, conditional access, and license allocations within Azure / M365 Admin Center.
- Manage and administer Microsoft 365 services including Outlook, Exchange Online, SharePoint, OneDrive, Teams, and user access permissions.
- Support and troubleshoot Windows-based devices including desktops, laptops, printers, and peripherals.
Technology apprentice
Capgemini
London
2022.04 - 2023.04
- Automating, designing, implementing and maintain automated pipelines using ansible and GitHub for software delivery, testing and deployment
- CICD (Continuous integration/continuous deployment) – Setting up and managing pipelines to ensure fast and reliable software delivery
- Deploying Infrastructure as code – Using tools like Terraform and AWS to manage infrastructure and resources programmatically and through AWS console
First line support analyst
Citycom technologies
London
2017.01 - 2019.04
- Act as the first point of contact for users, logging and triaging IT issues through ticketing systems like Zendesk and Salesforce.
- Perform basic troubleshooting and account administration tasks such as password resets and user access management using Microsoft Active Directory (AD).
- Resolve common software and hardware issues, including applications like SAP,and escalate more complex cases to second-line support where needed.
- Maintain clear documentation of all actions taken on tickets to ensure smooth handover and accurate incident tracking.
Education
IT
City of Westminster College
Westminster 2017.01 - 2018.06
IT
City of Westminster College
Westminster 2014.09 - 2015.07
GCSEs - 7 GCSE's A - C
phoenix high school
london 2009.09 - 2014.06
Skills
- Azure cloud platform experience
- SQL server database administration
- Cloud architecture design
- Active directory experience
- Network topology familiarity
- Cybersecurity practices
- Linux systems administration
Certification
AWS Cloud Practitionair
Timeline
IT Helpdesk officer
Single homeless project
2024.09 - Current
Technology apprentice
Capgemini
2022.04 - 2023.04
First line support analyst
Citycom technologies
2017.01 - 2019.04
IT
City of Westminster College
2017.01 - 2018.06
IT
City of Westminster College
2014.09 - 2015.07
GCSEs - 7 GCSE's A - C
phoenix high school
2009.09 - 2014.06