Mohammed Elkhafaji
London,Greater London
Summary
Reliable and customer-focused team member experienced in fast-paced hospitality environments. Strong teamwork skills, efficient during peak periods, and committed to delivering high-quality service and positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waiter
SimSim Bakery
London
09.2025 - 02.2026
- Delivered friendly, attentive customer service in busy bakery, creating welcoming atmosphere for customers.
- Processed orders accurately and managed cash and card payments, ensuring efficient till operation.
- Served food and drinks promptly, upholding high standards of presentation and hygiene throughout service.
- Worked effectively as part of a fast-paced team to keep service running smoothly during peak hours.
- Responded to customer requests and queries professionally, helping to resolve issues quickly.
- Followed food safety, hygiene, and health and safety procedures at all times.
Customer Service Assistant
Waves Carwash
Bournemouth
12.2024 - 09.2025
- Addressed customer queries with professionalism, enhancing customer satisfaction.
- Engaged with customers, processing payments and fostering positive experiences
- Collaborated effectively in a fast-paced team environment
- Maintained high standards of cleanliness and care
- Operated car wash equipment safely and efficiently
- Followed health and safety procedures at all times
Barista
Cafe Sinani
London
04.2023 - 07.2024
- Delivered high-quality customer service in a busy café setting, creating a welcoming and positive experience.
- Prepared and served a range of hot and cold drinks to a consistent standard, including coffee, specialty beverages, and teas.
- Took orders accurately, processed cash and card payments, and operated till to ensure smooth transactions.
- Maintained cleanliness of café and coffee station, ensuring compliance with hygiene standards for customer safety.
- Collaborated with fast-paced team to manage peak service times, enhancing overall customer satisfaction.
- Responded to customer queries professionally and followed food safety, and health and safety procedures at all times.
Education
GCSEs -
South Chingford foundation School
London, ENG2025
Skills
- Customer service
- Cash handling & card payments
- Order taking & order processing
- Barista skills (coffee & drink preparation)
- Food safety & hygiene
- Teamwork in fast-paced environments
- Attention to cleanliness & presentation
- Problem-solving / handling customer queries
- Operating equipment safely
Languages
English
Proficient
C2
Spanish
Upper Intermediate
B2
Arabic
Advanced
C1
French
Intermediate
B1
Certification
- Food Hygiene / Food Safety Level 2
- Health & Safety in the Workplace
- Barista Training / Coffee Skills Certificate
- Cash Handling & Till Operations Training
- Manual Handling Awareness
Hobbies and interests
- Video editing and creative digital projects
- Strong interest in technology and modern digital tools
- Enjoy engaging with people and building positive relationships
- Motivated to learn new skills and continuously develop
Timeline
Waiter
SimSim Bakery
09.2025 - 02.2026
Customer Service Assistant
Waves Carwash
12.2024 - 09.2025
Barista
Cafe Sinani
04.2023 - 07.2024
GCSEs -
South Chingford foundation School