Mohammed Chokder
Coventry,West Midlands
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
watering
Khurrum Jamil
Birmingham, West Midlands
02.2021 - 08.2024
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Sales assistant
Royal Clearance
Birmingham, West Midlands
08.2020 - 01.2021
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Education
GCSEs - English, Math & Science
City of Birmingham School
Birmingham 11.2021 - 07.2022
Skills
- Customer Service
- Product knowledge
- Food preparation
- Table clearing
- Menu memorisation
- Product inventory maintenance
- Food hygiene protocol
- Highly responsible and reliable
Timeline
GCSEs - English, Math & Science
City of Birmingham School
11.2021 - 07.2022
watering
Khurrum Jamil
02.2021 - 08.2024
Sales assistant
Royal Clearance
08.2020 - 01.2021
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