MOHAMMED BOUTOUR
London,Uk
Summary
Highly-motivated Account Manager with excellent communication, negotiation and persuasion skills for successful new business generation and retention. Monitors competitor and industry activity to remain ahead of trends and meet client needs. Collaborates with product and service teams to deliver critical path activity.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Portfolio Account Manager - Red Hat Renewals
Concentrix
London
10.2024 - Current
- Collaborated with product development to customise offerings, aligning with client needs and supporting sales team objectives.
- Developed marketing plans and analysed sales data, boosting brand awareness and identifying growth opportunities.
- Managed high-value portfolio of 80+ opportunities quarterly across France and MENA, consistently exceeding targets by achieving 90%-135% of goals.
- Recommended product optimisations based on SaaS usage analysis, driving 210% upsell growth in Q1 2025.
- Engaged clients via Salesforce and Zoom, ensuring timely renewals and generating more than 5 leads in Q4 2024.
- Directed on-time subscription renewals, maintaining high retention rates and strong client relationships.
- Executed upselling and cross-selling strategies, enhancing account value with tailored offerings.
- Achieved key Red Hat certifications, ensuring compliance and enhancing renewal management expertise.
E-Commerce Business Owner
Ultma.co
Morocco
10.2022 - Current
- Managed day-to-day operations of online shop and blog, increasing efficiency by 30%.
- Promoted products across multiple channels, boosting sales by 25% through social media, online ad campaigns, and word-of-mouth initiatives.
- Handled selection, purchasing, and import of goods from Southeast Asia, reducing costs by 45%.
Internship - Automation specialist
Cosumar
Kenitra, Morocco
04.2022 - 06.2022
- Developed applications using Python, incorporating cloud computing and artificial intelligence algorithms, contributing to significant improvement in processing efficiency.
- Aligned with digital strategy to enhance smart production in automotive and aeronautical sectors, supporting increase in operational output.
- Acquired expertise in intelligent sensor networks, industrial actuators, IoT, and industrial automation, optimising system performance by 20%.
Internship - Assistant Project lead
Saint-Gobain Sekurit
Kenitra, Morocco
04.2021 - 05.2021
- Co-led project for innovation, eco-design, industrialisation, and improvement of industrial production
- Analysed and research solutions to problems related to electronic circuits, industrial regulation for available machinery
- Wrote documentation compiling lists of techniques for managing manufacturing companies, production and industrial maintenance
Education
MSc International Business - Master of Science
Ulster university
09.2023 - 06.2024
Bachelor's degree - Electronics, Automation and Artificial Intelligence
ENSA - National Schools of Applied Sciences
Skills
- Coding in Python & R
- Knowledge of computer operating systems both hardware and software
- Autocad
- Salesforce CRM software
- Analytical thinking
- Customer database administration
- Strategic prospecting
- Project management certification
- Sales cycle understanding
- Microsoft office suite proficiency
- Target setting and tracking
- Key account handling
- Meeting sales targets
- Upselling expertise
Languages
Arabic
Native
French
Fluent
English
Fluent
Custom
- Sport
- Football (Soccer)
- Wind Surf
Timeline
Portfolio Account Manager - Red Hat Renewals
Concentrix
10.2024 - Current
MSc International Business - Master of Science
Ulster university
09.2023 - 06.2024
E-Commerce Business Owner
Ultma.co
10.2022 - Current
Internship - Automation specialist
Cosumar
04.2022 - 06.2022
Internship - Assistant Project lead
Saint-Gobain Sekurit
04.2021 - 05.2021
Bachelor's degree - Electronics, Automation and Artificial Intelligence
ENSA - National Schools of Applied Sciences
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