Work preference
Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Languages
Generic
Open to work

MOHAMMED BHAYAT

Coventry,West Midlands

Work preference

Desired job title

Lead Application Support EngineerSenior IT EngineerProgrammer / Network EngineerAccess/Excel Consultancy DeveloperCustoms Primary

Work Type

Full timeContract workConsulting

Location preference

On-siteRemoteHybrid
Location: Coventry, West MidlandsWarwick, WARWest MidlandsLeicester, LCE
Open to relocation: Yes

Salary range

45000/yr - 51000/yr

Important to me

Career advancementWork-life balanceCompany cultureFlexible work hoursPersonal development programmesWorking remotely option

Summary

IT professional with extensive experience in support and service delivery, specializing in incident management and SLA compliance. Proficient in asset management, including inventory control and lifecycle management, alongside infrastructure solutions such as MDT imaging and Hyper-V failover clustering. Expertise in managing applications like Microsoft 365 Admin Center and Azure AD Connect, with strong networking skills in TCP/IP, LAN/WAN, VLAN, and Ubiquiti UniFi deployment. Experienced in programming and automation using VB.NET, VBA, SQL, and specialized systems like Teamcenter/IPLM and SolidWorks, focused on enhancing organizational efficiency and driving innovation.

Overview

25
25
years of professional experience

Work history

Lead Application Support Engineer

Contechs Consulting Ltd
Warwick
2021.08 - 2026.08
  • Deliver multi-tier support for PCs, laptops, mobile devices, CAD environments, and manufacturing systems.
  • Resolve Teamcenter/iPLM issues including cache failures, login problems, access requests, and OEM data workflows.
  • Act as Self-Help Champion for iPLM/Teamcenter, supporting user access and data management.
  • Install and configure hardware/software to meet system and user requirements.
  • Perform complex CAD installations using OEM documentation and technical guidelines.
  • Manage CAD licensing servers and develop automated licensing tools using Excel/VBA.
  • Build and deploy system images using MDT; maintain stable imaging processes.
  • Administer Microsoft 365 and Azure AD Connect, including identity sync and access control.
  • Lead infrastructure upgrade projects, including failover system implementation.
  • Maintain detailed records of installations, licences, and system changes.
  • Provide 1st/2nd/3rd line support across multiple client environments.
  • Train users on new software features and updates.
  • Design, configure, and deploy Ubiquiti UniFi wireless networks (controller setup, AP adoption, SSID/VLAN configuration, RF optimisation).
  • Mentor junior staff on best practices in application support and incident management.
  • Lead troubleshooting for complex application and hardware issues to minimise downtime.
  • Collaborate with developers to ensure seamless software integration.
  • Manage IT support tickets end-to-end using ManageEngine Endpoint Central, covering incident logging, prioritisation, root-cause analysis, troubleshooting, and SLA-driven resolution.
  • Support automotive manufacturing systems, ensuring production tools and shop floor technologies remain stable and operational.
  • Maintain Factory Master ERP and line-side hardware, resolving issues quickly to minimise downtime.
  • Administer ERP configurations, user access, and performance optimisation.

Senior IT Engineer

Contechs Consulting Ltd
Warwick
2011.01 - 2021.07
  • Administered Microsoft 365 and Azure AD Connect.
  • Built and deployed systems using MDT.
  • Managed Hyper-V failover cluster environments.
  • Oversaw CAD software installations and licensing (Teamcenter, OEM tools).
  • Delivered multi-tier support onsite and remotely via TeamViewer.
  • Designed and developed multi-user relational databases using SQL, Forms, and VBA.
  • Installed and managed telecommunication equipment and system backups.
  • Logged technical issues and coordinated with software suppliers.
  • Supported Windows Server, Exchange, Active Directory, DNS/DHCP, routers, backup and antivirus solutions.
  • Developed VB scripts for automation (drive mapping, signatures, login tracking).
  • Procured IT peripherals in line with OEM imaging standards.

Programmer / Network Engineer

Contechs Consulting Ltd
Warwick
2008.01 - 2011.01
  • Developed and enhanced quality control software for Jaguar Land Rover and Aston Martin using Excel/VBA.
  • Designed and built multi-user relational databases in MS Access.
  • Supported 14 servers across two sites for 300 users.
  • Installed new servers and automated server-side tasks using scripts.

Access/Excel Consultancy Developer

St Andrew’s Healthcare
Northampton
2007.03 - 2008.01
  • Upgraded and enhanced MS Access patient database systems using VBA and SQL.
  • Implemented Excel automation solutions for reporting and invoicing.
  • Improved operational efficiency through custom programming solutions.

Customs Primary

Parcel Force Worldwide
Coventry
2005.05 - 2007.01
  • Ensured parcels were cleared in compliance with HMRC protocols.
  • Identified issues and provided solutions to maintain workflow accuracy.
  • Consistently met daily sorting and scanning targets.

Information Analyst

George Eliot Hospital NHS Trust
Nuneaton
2002.01 - 2005.04
  • Developed MS Access relational database for diabetes department.
  • Submitted weekly data to local Health Authority following director approval.
  • Increased information accessibility by creating user-friendly dashboards.

Education

BSc (Hons) - Computer Science

De Montfort University
Leicester

Diploma - Computer Studies

Coventry Technical College
Coventry

Skills

  • IT Support & Service Delivery – Incident management, SLA compliance, ManageEngine Endpoint Central, 1st/2nd/3rd line support
  • Asset Management – Inventory control, lifecycle management, licence tracking, CMDB maintenance
  • Infrastructure – MDT imaging, Hyper-V failover clustering, NAS replication, Windows Server 2003–2019
  • Applications & Platforms – Microsoft 365 Admin Center, Azure AD Connect, MS Teams, Zoom, TeamViewer
  • Networking – TCP/IP, LAN/WAN/VLAN, DHCP, DNS, switch configuration, Ubiquiti UniFi deployment
  • Programming & Automation – VBNet, VBA, SQL, VBScript, HTML, Access database development, WPF C#
  • Specialist Systems – Teamcenter/iPLM, ICEM Surf, Alias, SolidWorks, Factory Master (MRP), First Choice RDB

Accomplishments

  • Saved £7,000 annually by becoming the in-house CAD software expert.
  • Project-managed successful migration of data to NAS with site-to-site replication.
  • Migrated physical servers to a virtual environment.
  • Negotiated £20,000 cost reduction for workstation deployment at Ford.
  • Implemented a new recruitment database aligned with departmental needs.
  • Built strong operational relationships with internal and external partners.
  • Experienced in full project lifecycle management including analysis, documentation, resource planning, audits, and post-implementation support.

Timeline

Lead Application Support Engineer

Contechs Consulting Ltd
2021.08 - 2026.08

Senior IT Engineer

Contechs Consulting Ltd
2011.01 - 2021.07

Programmer / Network Engineer

Contechs Consulting Ltd
2008.01 - 2011.01

Access/Excel Consultancy Developer

St Andrew’s Healthcare
2007.03 - 2008.01

Customs Primary

Parcel Force Worldwide
2005.05 - 2007.01

Information Analyst

George Eliot Hospital NHS Trust
2002.01 - 2005.04

BSc (Hons) - Computer Science

De Montfort University

Diploma - Computer Studies

Coventry Technical College

Languages

English
Fluent
Arabic
Beginner
Urdu
Advanced
Gujarati
Advanced

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MOHAMMED BHAYAT