MOHAMMED BHAYAT
Coventry,West Midlands
Summary
Experienced IT professional with a robust background in programming and automation, specialising in VB.Net, VBA, SQL, VBScript, HTML, and MS Access. Proficient in managing applications and platforms such as Microsoft 365 Admin Center, Azure AD Connect, MS Teams, Zoom, and TeamViewer. Skilled in operating systems including Windows Server 2003/2008 R2/2012 R2/2019 and Windows XP–10. Expertise in networking technologies like Ethernet, TCP/IP, LAN/WAN/VLAN, DHCP, DNS, and switch configuration. Adept at infrastructure and virtualisation with experience in Hyper-V (Failover Clustering), MDT Imaging, Licensing Servers, and NAS Replication. Competent in handling specialist systems such as Factory Master (MRP) and First Choice RDB. Demonstrates strong abilities in software installation and updating, hardware troubleshooting, and application testing.
Overview
24
24
years of professional experience
1998
1998
years of post-secondary education
Work history
Lead Application Support Engineer
Contechs Consulting Ltd
Warwick
08.2021 - 12.2025
- Deliver multi-tiered support for PCs, laptops, mobile devices, and CAD environments.
- Resolve Teamcenter/iPLM issues including cache failures, login problems, and access requests.
- Act as Self-Help Champion for iPLM and Teamcenter, managing user access and OEM data requests.
- Install and configure hardware/software to meet system and user requirements.
- Perform complex CAD installations using technical documentation and OEM guidelines.
- Manage CAD licensing servers and develop automated licensing management tools in Excel/VBA.
- Build and deploy system images using Microsoft Deployment Toolkit (MDT).
- Administer Microsoft 365 and Azure Active Directory Connect.
- Lead infrastructure upgrade projects, including implementation of failover systems.
- Maintain detailed records of installations, licenses, and system changes.
- Deliver 1st/2nd/3rd line support across diverse client environments.
- Train users on new software features and updates.
- Designed, configured, and deployed Ubiquiti UniFi wireless networks, including controller setup, AP adoption, SSID configuration, VLAN integration, RF optimisation, and secure Wi-Fi policy management.
- Mentored junior staff on best practices in application support and incident management.
- Led troubleshooting efforts for complex application issues to ensure minimal downtime.
- Collaborated closely with developers to ensure seamless software integration.
- Managed incident tickets from inception through resolution improving service delivery times.
Senior IT Engineer
Contechs Consulting Ltd
Warwick
01.2011 - 07.2021
- Administered Microsoft 365 and Azure AD Connect.
- Built and deployed systems using MDT.
- Managed Hyper-V failover cluster environments.
- Oversaw CAD software installations and licensing, including OEM Teamcenter.
- Delivered multi-tiered support onsite and remotely via TeamViewer.
- Designed and developed multi-user relational databases using SQL, Forms, and VBA.
- Installed and managed telecommunication equipment and system backups.
- Logged technical issues and coordinated with software suppliers.
- Supported Windows Server, Exchange, Active Directory, DNS/DHCP, wireless routers, backup and antivirus solutions.
- Developed VB scripts for automation (drive mapping, signatures, login tracking).
- Procured IT peripherals in line with OEM imaging standards.
Programmer / Network Engineer
Contechs Consulting Ltd
Warwick
01.2008 - 01.2011
- Developed and enhanced quality control software for Jaguar Land Rover and Aston Martin using Excel/VBA.
- Designed and built multi-user relational databases in MS Access.
- Supported 14 servers across two sites for 300 users.
- Installed new servers and automated server-side tasks using scripts.
Access/Excel Consultancy Developer
St Andrew's Healthcare
Northampton
03.2007 - 01.2008
- Upgraded and enhanced MS Access patient database systems using VBA and SQL.
- Implemented Excel automation solutions for reporting and invoicing.
- Improved operational efficiency through custom programming solutions.
Customs Primary
Parcel Force Worldwide
Coventry
05.2005 - 01.2007
- Ensured parcels were cleared in compliance with HMRC protocols.
- Identified issues and provided solutions to maintain workflow accuracy.
- Consistently met daily sorting and scanning targets.
Information Analyst
George Eliot Hospital NHS Trust
Nuneaton
01.2002 - 04.2005
- Developed MS Access relational database for the diabetes department.
- Submitted weekly data to the local Health Authority following director approval.
Education
BSc (Hons) - Computer Science
De Montfort University
LeicesterBTEC National Diploma - Computer Studies
Coventry Technical College
CoventrySkills
- Programming & Automation
- VBNet, VBA, SQL, VBScript, HTML, MS Access (Forms, SQL, VBA)
- Applications & Platforms
- Microsoft 365 Admin Center, Azure AD Connect, MS Teams, Zoom, TeamViewer, Symantec Endpoint Manager, Bitdefender, Backup Exec, CAD Tools (iPLM V6/V5, ICEM Surf, Alias, Solidworks, Teamcenter)
- Operating Systems
- Windows Server 2003/2008 R2/2012 R2/2019, Windows XP–10
- Networking
- Ethernet, TCP/IP, LAN/WAN/VLAN, DHCP, DNS, switch configuration, Ubiquiti UniFi wireless network setup and administration
- Infrastructure & Virtualisation
- Hyper-V (Failover Clustering), MDT Imaging, Licensing Servers, NAS Replication
- Specialist Systems
- Factory Master (MRP), First Choice RDB, Recruitment Database Systems
- Software installation and updating
- Hardware troubleshooting
- Application testing
REFERENCES
Available upon request.
Accomplishments
- Saved the company £7,000 annually by becoming the in-house CAD software expert.
- Project-managed successful migration of data to NAS with site-to-site replication.
- Migrated physical servers to a virtual environment.
- Negotiated £20,000 cost reduction for workstation deployment at Ford.
- Researched and implemented a new recruitment database aligned with departmental needs.
- Built strong operational relationships with internal and external partners.
- Experienced in full project lifecycle management, including analysis, documentation, resource planning, audits, and post-implementation support.
Timeline
Lead Application Support Engineer
Contechs Consulting Ltd
08.2021 - 12.2025
Senior IT Engineer
Contechs Consulting Ltd
01.2011 - 07.2021
Programmer / Network Engineer
Contechs Consulting Ltd
01.2008 - 01.2011
Access/Excel Consultancy Developer
St Andrew's Healthcare
03.2007 - 01.2008
Customs Primary
Parcel Force Worldwide
05.2005 - 01.2007
Information Analyst
George Eliot Hospital NHS Trust
01.2002 - 04.2005
BTEC National Diploma - Computer Studies
Coventry Technical College
BSc (Hons) - Computer Science
De Montfort University