Manjunath Marimadaiah
London UK
Summary
IT Support professional with 3+ years of experience providing technical and customer-facing support across enterprise environments, with hands-on experience troubleshooting Windows systems, user access, software, hardware and connectivity issues. Experienced in ticket-based incident management using Jira, Active Directory, Microsoft 365, networking fundamentals including TCP/IP and DNS, and supporting users through phone, email and remote channels. MSc Data Science graduate with strong analytical and problem-solving skills, recognized for taking ownership of technical incidents, communicating effectively with non-technical users and driving issues through to resolution.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Application Support Engineer
Quad Infotech Pvt Ltd
09.2022 - 08.2023
- • Delivered 1st and 2nd line support for QMOS, Quad Infotech's in-house business-critical software used in steel-plant operations, resolving application, data, access, configuration and connectivity issues.
- Owned Jira tickets end to end: triage, impact/severity assessment, investigation, user updates, technical escalation, resolution verification and closure.
- Used SQL and structured troubleshooting to identify data discrepancies and likely root causes; reproduced software defects and documented clear steps, expected vs actual behaviour and business impact for Engineering.
- Tested fixes and workarounds, confirmed service restoration with users and maintained practical troubleshooting guidance for recurring issues.
- Translated technical findings into clear, practical updates for non-technical users while maintaining ownership through resolution or specialist escalation.
IT Support Engineer
IBM-Kyndryl
09.2021 - 09.2022
- Provided enterprise application and technical support to American Express employees, handling incidents, service requests and end-user queries across Windows-based business systems.
- Triaged incidents by gathering symptoms, assessing business impact and urgency, and determining the appropriate resolution or escalation path.
- Investigated application, access, configuration and user-environment issues through structured troubleshooting and root-cause analysis.
- Collaborated with application, infrastructure and specialist support teams to restore services, minimise disruption and maintain service availability.
- Managed incidents throughout the support lifecycle, maintaining accurate ticket records, SLA-focused updates and clear communication with users.
- Created and maintained reusable troubleshooting documentation and resolution notes to improve consistency and speed of future support.
Customer Support Engineer
Accenture
09.2020 - 08.2021
- Provided enterprise application support for Telstra App Marketplace users, including support during Microsoft Exchange mailbox migrations and resolution of access, configuration, synchronisation and post-migration issues.
- Investigated application and user issues by collecting and validating user, device, environment and migration data, identifying the likely cause and determining the appropriate resolution path.
- Managed incidents through triage, investigation, escalation and closure, while providing clear progress updates to users and project stakeholders.
- Coordinated with application, infrastructure and project teams to resolve complex technical issues and minimise disruption to business users.
- Maintained accurate and auditable support records, documenting technical findings, user impact, troubleshooting actions, escalation details and final resolutions.
Shift Manager
Joe and The Juice
London
02.2026 - Current
- Lead daily operations in a high-volume environment, coordinate priorities, train colleagues and resolve operational and POS issues under time pressure.
Shift Manager
German Donner Kebabs
12.2025 - 01.2026
- Managed shift operations, staff coordination and reporting in a high-volume environment.
- Oversaw stock control, cash handling and compliance with operational procedures.
Crew
Wingstop
03.2024 - 11.2025
- Delivered high-volume customer service while meeting service and quality standards.
- Used POS systems to process orders accurately and resolve transaction issues.
Founder
MJ Creatives & Farms
09.2017 - 09.2020
- Managed operations, finances, and stakeholder coordination for a small business.
- Built Excel and Google Sheets dashboards to track KPIs, improving marketing ROI by 15%.
Education
MSc Data Science
Leeds Beckett University
Leeds01-2024
Bachelors in Information Science & Engineering
East Point College of Engineering and Technology.
Bangalore, IndiaSkills
- Technical Support: 1st & 2nd Line Support, Incident Management, Service Requests, Troubleshooting, Root Cause Analysis, SLA Management
- Microsoft & End User: Windows 10/11, Microsoft 365, Active Directory, User Account Administration, Password Resets, Software Installation & Configuration
- Hardware & AV: Desktop/Laptop Support, Hardware Diagnostics, Printers & Peripherals, Video Conferencing, AV Support
- Networking: TCP/IP, DNS, DHCP, Wi-Fi, VPN, Network Connectivity Troubleshooting
- Service Management: Jira, Jira Service Management, ITIL/ITSM, Ticket Management, Knowledge Documentation, User Guides
- Additional Technical: SQL, Python, PowerShell/Bash fundamentals, REST APIs, XML/JSON
Certification
- IBM Python for Data Science
- Google Data Analytics Professional Certificate
- Microsoft Power BI Data Analyst (PL-300) — In Progress
Timeline
Shift Manager
Joe and The Juice
02.2026 - Current
Shift Manager
German Donner Kebabs
12.2025 - 01.2026
Crew
Wingstop
03.2024 - 11.2025
Application Support Engineer
Quad Infotech Pvt Ltd
09.2022 - 08.2023
IT Support Engineer
IBM-Kyndryl
09.2021 - 09.2022
Customer Support Engineer
Accenture
09.2020 - 08.2021
Founder
MJ Creatives & Farms
09.2017 - 09.2020
MSc Data Science
Leeds Beckett University
Bachelors in Information Science & Engineering
East Point College of Engineering and Technology.