Mohammadkasim Manga
London, Greater London,Greater London
Summary
Accomplished Customer Care Manager with extensive experience in customer service excellence and leadership competence. Proven track record in performance metrics, staff development, and problem analysis. Skilled in employee training, health and safety regulations, and team motivation. Adept at quality control and customer service orientation, with strong communication skills and team leadership abilities. Committed to enhancing customer satisfaction and driving organisational success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Supervisior
Greencore Sandwich
London, Greater London, City of London
2023.07 - Current
- Reduced workplace conflicts through effective communication and negotiation skills.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Promoted safe work environment by enforcing strict adherence to safety regulations.
- Implemented company policies effectively, maintained high standards of service delivery.
- Managed daily operations to increase productivity.
- Coordinated with other supervisors to maintain consistency across shifts.
- Supervised activities of workers and enforced safety regulations.
Customer care manager
Toyota
India, Gujarat
2019.09 - 2023.05
- Addressed customer complaints with care and empathy.
- Encouraged customer feedback to drive service improvements.
- Created guidelines for managing challenging situations.
- Coordinated employee training sessions to enhance customer service skills.
- Oversaw daily call operations to ensure efficient response times.
- Provided friendly and informed customer support.
- Worked with team members to improve client satisfaction.
- Resolved outstanding customer issues to resolve concerns.
Education
Bachelor of Automobile Engineering - Automobile Engineering
Gujarat Tecanological University
India 2016.08 - 2019.05
Diploma Automobile Engineering - Automobile Engineering
Gujarat Tecnology University
India 2013.06 - 2016.05
Skills
Working with Toyota for Customer Care Manager
- Customer services excellence
- Leadership competence
- Performance metrics
- Staff development
- Problem analysis
- Employee training
- Health and Safety regulations
- Team motivation
- Customer Service
- Communication skills
- Team Leadership
- Leadership
- Quality Control
- Customer service orientation
Languages
English
Advanced
Hindi
Native
Gujarati
Native
Timeline
Supervisior
Greencore Sandwich
2023.07 - Current
Customer care manager
Toyota
2019.09 - 2023.05
Bachelor of Automobile Engineering - Automobile Engineering
Gujarat Tecanological University
2016.08 - 2019.05
Diploma Automobile Engineering - Automobile Engineering
Gujarat Tecnology University
2013.06 - 2016.05