Mohammad Hammad Zahid
IT Hub Manager
LONDON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
IT Hub Manager
Operose Health
London
01.2022 - Current
- Overseeing the day-to-day operation of the Centralised
administration Hub - Ensure the effective processing of all administrative work and appropriate liaison with the central team and GP practice team
- Effectively supervise the work of the central team and co-ordinate support services for other team members
- Identify training needs of central team staff and provide support in the achievement of the objectives of their personal development review
- Participate in the central team staff appraisal system and contribute to its development
- Provide support to the clinical and nursing teams; Have a thorough knowledge of all Operose Health policies and procedures
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly medical reports received from companies and patients.
Senior Medical Receptionist
AT Medics
London
01.2021 - 01.2022
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Enhanced office productivity by handling high volume of callers per day.
Researcher
National University of Science and Technology
Islamabad
06.2017 - 08.2020
- Composed several technical and lab reports on the obtained results elaborating the variation in surface properties as well as possible industrial optimisation parameters
- Conducted several laboratory tutorials for undergraduate students regarding advanced material characterisation techniques
- Extensive literature study of surface property variations by various coating techniques
- Studying the effect of alloying element modifications and heat treatment on alloy steels
Operations Manager
Sandrill USA L.L.C.
Islamabad
09.2015 - 05.2017
- Responsible for handling all sorts of operational activities in the organization regarding sales, marketing and technical issues
- Managed Technical Issues regarding Oil and Gas exploration and Corrosion Analysis equipment
- Conducted several employee training workshops regarding corrosion testing and exploration equipment
- Applied Business Process Re-engineering methodology for improvement and streamlining of
official processes and performed various statistical analysis in Excel regarding company finances.
Research Intern
National University of Sciences and Technology
Islamabad
05.2015 - 08.2015
- Carried out research on the "Effect of tempering conditions on medium carbon low alloy steel microstructure and properties subjected to austempering and quenching & tempering heat treatment processes"
- Extensive research utilizing experimental techniques including alloy development, heat treatment, compositional, microscopic, structural and mechanical analysis producing large number of quality results.
Junior Material Engineer
Modern Enterprises
Islamabad
07.2014 - 08.2015
- Analysis of materials and data collection for various oil and gas exploration and production projects
- Conduction of feasibility analysis for multiple oil refineries and field production units
- Troubleshooting, performance monitoring, quality testing and assurance along with documentation for all assigned projects.
Engineering Intern
KSB Pumps
Hasan Abdal
08.2013 - 08.2013
- Appointed in the Technical and Production Department at the factory and analyzed various coatings along with the study of pump manufacturing techniques.
Engineering Intern
Oil and Gas Regulatory Authority (OGRA)
Islamabad
07.2012 - 08.2012
- Studied the overall mechanism of the quality testing of automobile CNG cylinders and passing criteria for the NZS 5454 standard automobile CNG cylinder
- Also worked on the collection and organization of company data for penalizing of non-conformance of CNG powered automobiles
Education
Master of Science - Sustainable Energy Systems
Queen Mary University of London
London, UK 09.2020 - Current
Bachelor of Science - Materials Engineering
National University of Sciences And Technology
Islamabad, PK 09.2010 - 08.2014
Skills
Quality assurance procedures
Proposal writing
Risk mitigation plans
Project site supervision
Policies and procedures
Staff Management
Improvement initiatives
Verbal and written communication
Project Management
Security awareness
Documentation and reporting
Shorthand writing
Customer and client relations
Telephone skills
Time management
Clinical Support
Records administration
Clinical pathology
Superior interpersonal skills
Assessing training needs
Acknowledgment of customer needs
Team Training
Report preparation
Complaint resolution
Technical Support
Report management
Referral management
Research Support
Regulatory Requirements
Data analysis
Safety processes and procedures
Excellent problem-solving skills
Quality assurance
Additional Information
Voluntary Work:
- Trustee (AT Trust) - UK based charity organization under the umbrella of AT Medics working for the betterment of healthcare and education across the most deprived areas of UK and Pakistan
- Community Service - Organized and participated in several Blood Donation Drives and Environment Clean Drives across twin cities (Islamabad/Rawalpindi)
Honours and Awards:
- Employee of the year award 2016 for creativity and innovation
- Runner up at NUST Thesis Project and Poster Presentation Competition
- Most Productive Member Award ’13 at ‘NUST Literary Circle’
- Dean's List Nomination for Outstanding Academic Achievement
Certification
Microsoft Office Specialist (MOS Master)
Timeline
IT Hub Manager
Operose Health
01.2022 - Current
Senior Medical Receptionist
AT Medics
01.2021 - 01.2022
Master of Science - Sustainable Energy Systems
Queen Mary University of London
09.2020 - Current
Occupational Health & Safety
08-2020
Microsoft Office Specialist (MOS Master)
12-2017
Researcher
National University of Science and Technology
06.2017 - 08.2020
Operations Manager
Sandrill USA L.L.C.
09.2015 - 05.2017
Research Intern
National University of Sciences and Technology
05.2015 - 08.2015
Registered Engineer
10-2014
Junior Material Engineer
Modern Enterprises
07.2014 - 08.2015
Engineering Intern
KSB Pumps
08.2013 - 08.2013
Engineering Intern
Oil and Gas Regulatory Authority (OGRA)
07.2012 - 08.2012
Bachelor of Science - Materials Engineering
National University of Sciences And Technology
09.2010 - 08.2014