Robert Sturch
Nettleham
Summary
Dedicated manager highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees.
Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills.
Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Produces company wide operating procedures to ensure Lean working is maintained.
Developing and achieving KPI's communicating outcomes to stakeholders up to board levels. Focused Manager with impressive track record in collaborative, cross-functional teamwork within high-pressure environments.
Adept at project planning and managing multiple projects at once. Dedicated to improving company goals and meeting business objectives.
Overview
26
26
years of professional experience
12032
12032
years of post-secondary education
Work history
Veterinary Hospital Manager
Blue Cross
07.2020 - Current
- Maintain current budget of £6.5 Million.
- Projected budget required for following year.
- Put into place new health and safety measures ensuring that staff and clients remain central to the charity.
- Kept team up to date using various methods of communication.
- Coaching team and professional development.
- Crisis Management.
- Implementing change using Lean and Agile methodology.
- Analysing data.
- Presenting date and KPI's to all stake holders.
- Building and equipment management.
- Managing safety
- Future proofing building.
- Reduction of down time.
- Innovative ideas implemented.
- Effective customer relations.
- Coaching and development of inductions.
- Putting forward staff wellbeing.
- Recognising people achievements.
- Safeguarding board.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Debt management.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Managed multiple projects from planning to implementation.
- Used Microsoft Word and other software tools to create documents including standard operating procedures, risk assessments, standardised documents presentation and KPI tracking.
- Oversaw daily operations to achieve high productivity levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Crew Member
Macdonalds
02.2019 - 12.2020
- Fast paced workload.
- Customer relations.
- Managing customers money
- Food Hygiene
- Maintaining health and safety.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
CQC and Company Compliance Manager
MSP Case Management
09.2019 - 03.2020
- Responsible for ensuring the company compliance is up to date including auditing.
- Ensuring policies and procedures are written in line with both CQC and best practice guidelines to ensure the business remains compliant.
- Update all policies and procedures for CQC registration.
- Coordinate high quality care and match clients needs to employee.
- Promoting diversity.
- Assessed potential partners' adherence to industry rules before engaging business collaborations.
- Promoting customer satisfaction
- Development and delivery of induction training to deliver to all staff to ensure that they meet national minimal standards in line with the care certificate and the care act.
- Improved company reputation with clear, concise communication about the business's compliance status.
- Interpreted complex regulatory guidelines, simplifying them for use across all departments.
- Prepared detailed reports on current compliance activities for review by senior management and board members.
- Advised on data protection issues, promoting a culture of privacy across all levels of the workforce.
- Developed robust risk assessments for potential vulnerabilities in the organisation's operations and practices.
- Led training sessions to enhance staff understanding of legal regulations and ethical standards.
- Maintained accurate and detailed compliance records.
- Reviewed and resolved complaints to uphold positive company reputation.
- Ensured company policies were implemented and adhered to.
- Reported on compliance performance to senior management.
- Recorded and actioned findings of internal investigations in line with proper procedure.
- Overhauled existing compliance controls to enhance risk mitigation.
Relief Nominated Individual
Purple Flower
11.2019 - 01.2020
- During a period of sickness from the nominated individual I worked on a consultancy basis to ensure their service continues to run smoothly over the short period of time.
- Worked with people with severe mental health issues in live in accommodation.
- Sourcing new clients
- Writing tenders to acquire clients to build the service
- Build on profitability assessing the business needs
- Managing budgets to ensure the best possible service can be delivered.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Operations Manager / Registered Manager
Bloomsbury Home Care
06.2015 - 10.2018
- I worked as operations manager and registered manager for Bloomsbury home care.
- I was registered for 3 offices throughout the UK with the largest office covering 4000 hours within the Lincolnshire county.
- My duties are to oversee the running of the company reporting to the CEO.
- To do this I oversee our local team leaders (coordinators) to ensure that they are able to provide safe and effective care for all their clients.
- To do this I do some local recruitment looking at all aspects from interviewing DBS checks including the risk assessment of any convictions and reference requesting.
- All our files were quality checked by me to ensure all details are up to date and any changes required are delegated to the correct team leader to sort this out accordingly.
- I oversee that all care plans and reviews on clients are also undertaken and personally quality check the content of these.
- I use both an XL matrix and an electronic system to ensure that all reviews are undertaken as required.
- I deal directly with Lincolnshire council in order to ensure the contract is running smoothly and all aspects of the service comply with both their guidelines and CQC.
- In order to do this, it has been essential to review and rewrite policies and procedures.
- Such policies I have developed is the new sickness policy, adverse weather policy and safeguarding policy.
- I also ensure that all training is up to date and constantly developing such training looking at client centred care and evidence-based practice to ensure this is done effectively and efficiently.
- I also keep in contact with external agencies to assist with training needs when required, however will continuously look at if there is an effective and compliant way, we can do this internally.
- The latest training, I have developed is update training for medication awareness which I am a registered trainer for and SOVA training.
- I audit compliance with care from carers and timings so that these can be altered if required and any problems addressed by team leaders.
- I am aware of all aspects of the system we use (CM2000) as it is essential to have knowledge if any major problems should arise.
- I also have to look when there are instances of non-compliance from staff and assist with disciplinary proceedings.
- As with any registered manager it is also my duty to report any safeguarding issues to CQC and the local authority to ensure these are acted on accordingly.
- I work alongside many professionals from Dr’s Nurses physiotherapists OT’s social workers CQC inspectors, contracts managers local authority brokers and safeguarding teams in order to provide a safe effective service.
Support Worker / Support Co-ordinator / Team Leader
Aspire PC
05.2013 - 06.2015
- I started with Aspire as a support worker where my role was to assist and promote independence to vulnerable adults within the community.
- This includes assisting with both social integration and activities of daily living to reach achievable goals.
- Whilst doing this it is essential to remain professional and attempt to reduce the stigma and discrimination which occurs within society.
- I eventually became a Support Co-ordinator/ team leader, within this role I assess clients both new and existing to create new support plans in order to achieve realistic goals.
- I also ensure support plans are being adhered to by assessing staff’s evaluation notes and speaking with staff in order to produce a monthly report to keep social workers informed of the progress made.
- I also undertake risk assessments so that I am able to ensure the safety of both staff and clients whilst working with them.
- I have been able to promote the company at an event called Fayers Fair where I was able to promote the company to Social Workers, potential clients and other companies working within the industry.
- I have also had the opportunity to assist management with a recent tender and undertaking a presentation to promote the company.
- I am also responsible for training new and existing employees in line with CQC guidelines.
- I also undertake duties to ensure all aspects of care comply to regulations and ensure an excellent standard is maintained using supervisions audits and evaluations.
Housing Assistant
Berneslai Homes
01.2013 - 05.2013
- I am currently working on a contract with Berneslai Homes as a Housing Assistant.
- My role involves working with vulnerable adults in the community and in supported living, advising and supporting clients to remain independent and help with financial planning and budgeting for their day to day living and wellbeing.
- I have helped to set up and deliver a successful energy saving scheme to clients in the Barnsley area which has enabled clients to look at their household bills independently and confidently and has also enabled many client to make considerable savings.
Staff Nurse
Sheffield Teaching Hospitals
09.2008 - 08.2012
- I have been employed since 2008 as a staff nurse within various areas of Sheffield teaching hospitals.
- My role is to provide care to a variety of people from different backgrounds to ensure a high standard of care is maintained.
- In order to do this I am required to communicate with a variety of different people including members of a multi-disciplinary team.
- Both written and verbal skills are essential to communicate any changes this is done by verbal hand over to staff members and writing within patients confidential notes.
- PC literacy is also essential for looking up various policies and procedures to update knowledge of the latest practice.
Care Support Worker
NHS Professionals
04.2004 - 10.2008
- I was employed as a care support worker on various wards where I was to assist nurses with their daily duties to maintain a high standard of care is delivered to patients.
- This would include communicating with a wide variety of people both working within the multidisciplinary team and the general public.
Customer Service Advisor
Dixons Stores Group
03.2001 - 04.2003
- I was primarily employed as a customer service advisor who would manage client’s complaints in order to come to a mutually beneficial outcome.
- In order to do I was initially employed to communicate with all areas of the company and general public via telephone and as I progressed this was also done via email and written communication in the form of letters this then included communicating with company directors and their PA's with more serious complaints.
- As I progressed within the company I moved onto the claims team where I was entrusted to assess clients claims and assist in making decisions as to what form of compensation could be offered and if this would be in the form of cheque and credit notes.
- Throughout these roles I was to impute data into the company database to ensure accurate and consistent information was given and a high standard of customer care is maintained.
Manager
Dunscroft Motor Spares
10.1999 - 08.2000
- I was employed within a management position in charge of a team of employees.
- Within this post I was entrusted to delegate workload amongst the workforce and assisted where possible in selling motor vehicle parts.
- This included sales of the motor vehicle parts by speaking with customers either via telephone or on a face to face basis to ensure the correct item was despatched.
- This would include discussions with curriers to ensure these items were despatched as quickly as possible and to the correct person within a timely manner.
- I was also able to take responsibility for managing incoming payments and any refunds to the general public to ensure this is completed promptly whilst constantly maintaining a high standard of customer service.
- Data input was also an essential to ensure an up to date account of what was available to ensure the company was able to fulfil a client’s order.
Education
GCSE - Science double, Mathematics, Geography, Music, Spanish, Electrical Systems
Aston Comprehensive School
08.1997
1st Diploma - Motor Vehicle Engineering
Sheffield Collages
08.1999
National Certificate - Motor vehicle Engineering National
Sheffield Collages
08.2001
Advanced Diploma - Nursing Studies
University of Sheffield
10.2008
Nursing Bachelor of Science - Nursing studies
University of Sheffield
05.2010
PTLLS level 4 -
OCR
Sheffield09.2013
Skills
- Crisis communication capacities
- Interdisciplinary communication
- Hospital information systems
- Empathy towards patients
- Patient satisfaction improvement measures
- Patient satisfaction enhancement
- Policy development capabilities
- Professional development programmes implementation
- Service improvement implementation
- Staff performance review
- Statistical data interpretation
- Hospital operation understanding
- Budgeting oversight
- Human resources policies enforcement
- Risk assessment procedures
- Relationship Management
- Project management expertise
- Health and Safety regulations
- Quality assurance controls
- Financial analysis and reporting
- Quality assurance monitoring
- Employee training and development
- Infection control standards
- Six Sigma Methodologies
- Strategic leadership
- Quality assurance procedures
- Project management experience
- Contract negotiation
- Staff management
- Recruitment and hiring
- Compliance auditing
- Performance metrics analysis
- Risk assessment techniques
- Health and Safety Compliance
- Team Leadership
- Interpersonal communication
- Public speaking
- Strategic planning
- Conflict Resolution
- Project Management
- Quality Assurance
- Inventory management
- Process Improvement
- Microsoft Office Suite
- Database management
- Budget management
- Hazard identification
- Cultural sensitivity
- Crisis management
- Risk Management
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Public Relations
- Marketing
- Lean process troubleshooting
- Social media marketing
Personal Information
Date of birth: 08/14/81
Custom
Outside of work I enjoy socialising with family and friends and have a range of active hobbies including snowboarding and scuba diving. I also frequently visit my local gym and also enjoy playing football.
Timeline
Veterinary Hospital Manager
Blue Cross
07.2020 - Current
Relief Nominated Individual
Purple Flower
11.2019 - 01.2020
CQC and Company Compliance Manager
MSP Case Management
09.2019 - 03.2020
Crew Member
Macdonalds
02.2019 - 12.2020
Operations Manager / Registered Manager
Bloomsbury Home Care
06.2015 - 10.2018
Support Worker / Support Co-ordinator / Team Leader
Aspire PC
05.2013 - 06.2015
Housing Assistant
Berneslai Homes
01.2013 - 05.2013
Staff Nurse
Sheffield Teaching Hospitals
09.2008 - 08.2012
Care Support Worker
NHS Professionals
04.2004 - 10.2008
Customer Service Advisor
Dixons Stores Group
03.2001 - 04.2003
Manager
Dunscroft Motor Spares
10.1999 - 08.2000
GCSE - Science double, Mathematics, Geography, Music, Spanish, Electrical Systems
Aston Comprehensive School
1st Diploma - Motor Vehicle Engineering
Sheffield Collages
National Certificate - Motor vehicle Engineering National
Sheffield Collages
Advanced Diploma - Nursing Studies
University of Sheffield
Nursing Bachelor of Science - Nursing studies
University of Sheffield
PTLLS level 4 -
OCR
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