Mohammad Ali Raja

• Supported the growth and expansion of a small business by identifying opportunities to increase market reach and customer acquisition.

• Contributed to improving the business’s competitive positioning through input on pricing strategies and service offerings.

• Built and maintained strong customer relationships, driving repeat business and enhancing brand reputation.

• Assisted in streamlining booking processes and customer service operations to improve eficiency.

• Demonstrated commercial awareness by actively contributing ideas to increase revenue and overall business potential.

• Increased repeat business with superior customer service delivery.
• Conducted routine inventory audits on available vehicles enhancing fleet management practices.
• Maintained updated records of vehicle bookings, avoiding double reservations.
• Provided information about terms of rental agreements, improving transparency.
• Ensured compliance with all relevant regulations, maintaining high professional standards in business operations.
• Delivered first-class service throughout customer bookings, collections and returns to increase loyalty and recommendations.

• Responded to customer queries, ensuring satisfaction.
• Upselling products to ensure customer receives best possible value for transactions.
• Assist with stock rotation ensuring goods are up to date and adequately stocked.
• Dealt with any technical issues promptly ensuring minimal disruption to film viewings.
• Increased awareness about special promotions or loyalty schemes by conveying details to customers.
• Provided excellent customer service for enhanced cinematic experience.
• Arranged promotional material displays to increase visibility of upcoming films and events.
• Handled cash transactions at the box office, maintaining accuracy and efficiency.
• Helped create a welcoming atmosphere through friendly interaction with patrons.
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• Communicated effectively with dispatch teams to ensure prompt deliveries.
• Managed inventory control for seamless supply chain management.
• Packed orders accurately to prevent damages during transit.
• Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
• Organised warehouse layout for optimised space utilisation.
• Handled customer returns professionally, ensuring satisfactory resolutions were reached.