Mohammad Rahi
London,Greater London
Summary
Motivated professional demonstrating strengths in team collaboration and customer engagement. Adapts to changing demands through effective problem-solving and interpersonal skills. Committed to bringing a positive attitude and strong work ethic to future roles.
Caring Home Care Assistant with comprehensive experience in providing compassionate and personalised support to elderly and disabled clients. Skilled in daily living assistance, medication management, and emotional support, fostering warm and trusting environment. Adept at coordinating with healthcare professionals to ensure seamless care and wellbeing. Brings reliability, empathy, and strong commitment to enhancing quality of life for clients.
Overview
5
5
Languages
8
8
years of post-secondary education
9
9
years of professional experience
Work History
Team Leader
Co-op food, Camden parkway
London, United Kingdom
11.2023 - 06.2026
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Delivered quality service with friendly and professional demeanour.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Assisted with team recruitment, interviewing and onboarding.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Trained and supervised team to deliver on store sales targets.
- Conducted performance reviews, providing constructive feedback and personal development plans.
- Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
- Led a team of 15, fostering a collaborative environment to boost productivity and morale.
- Resolved conflicts within the team amicably, maintaining harmony and collaboration.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Customer Team Member
Co-op food, Camden parkway
London, United Kingdom
04.2023 - 11.2023
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
- Processed cash and card payments using tills, providing correct change for cash purposes.
- Collaborated with team members to achieve sales targets and improve customer service.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Assisted customers with product selection by providing expert advice and recommendations.
- Built and maintained strong working relationships with colleagues, assisting each other to solve customer queries.
- Managed stock levels on shop floor, replenishing products to maintain optimal availability.
- Remained calm under pressure to handle customer complaints and solve problems.
- Maintained a clean and orderly checkout area, adhering to health and safety standards.
- Established positive rapport with customers through various channels.
Assistant Manager
Wagamama
Larnaca , Cyprus
01.2021 - 11.2022
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Best customer service award wining performance
Assistant Manager
Domino’s pizza
Larnaca , Cyprus
02.2019 - 07.2020
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
Supervisor
Pizza Hut
Larnaca , Cyprus
10.2017 - 02.2019
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
Education
A-Levels - Business Management
Kulaura degree college, Kulaura
Sylhet , Moulvibazar 01.2011 - 01.2013
GCSEs - Business study’s
Nabin Chandra high school, Kulaura
Sylhet , Moulvibazar 01.2009 - 01.2011
Bachelor of Business Administration - Hospitality and tourism management
Larnaca college, Larnaca
Larnaca , Cyprus 01.2014 - 02.2018
Skills
- Staff motivation
- Customer relationship management
- Strategic planning
- Conflict resolution
- Performance management
- Employee training
- Team leadership
- KPI monitoring
- Team building
- Quality assurance
- Communication facilitation
- Microsoft Excel
- Training and Development
- Issue resolution
Languages
English
Advanced
C1
Greek
Upper intermediate
B2
Bengali
Proficient
C2
Hindi
Advanced
C1
Urdu
Upper intermediate
B2
Timeline
Team Leader
Co-op food, Camden parkway
11.2023 - 06.2026
Customer Team Member
Co-op food, Camden parkway
04.2023 - 11.2023
Assistant Manager
Wagamama
01.2021 - 11.2022
Assistant Manager
Domino’s pizza
02.2019 - 07.2020
Supervisor
Pizza Hut
10.2017 - 02.2019
Bachelor of Business Administration - Hospitality and tourism management
Larnaca college, Larnaca
01.2014 - 02.2018
A-Levels - Business Management
Kulaura degree college, Kulaura
01.2011 - 01.2013
GCSEs - Business study’s
Nabin Chandra high school, Kulaura
01.2009 - 01.2011