- I am a keen Archer and belong to Norfolk Bowmen archery club
- gardening
- reading
- knitting
- sewing
- travelling
- music
- walking
- clocks!
Louise Thomas
SWAFFHAM,NORFOLK
Summary
Results-driven leader with expertise in guiding teams to meet project objectives and cultivating a collaborative atmosphere. Skilled in motivating diverse groups, enhancing performance, and ensuring quality standards. Strong communicator with effective conflict resolution and problem-solving abilities, dedicated to optimising operations and implementing process improvements.
Overview
38
38
years of professional experience
Work History
Team Leader
Center Parcs
, Suffolk
11.2009 - Current
- Led housekeeping team of 10 (occasionally 2 teams) to prepare, clean, and maintain lodges within strict time limits, fostering team spirit and morale. Collaborated with nine other team leaders to ensure seamless operations and provided friendly, confident interactions with guests. Addressed and resolved guest complaints to enhance satisfaction and deliver exceptional customer service.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
Manager
Dorothy Perkins
, London
09.1998 - 11.2003
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
Manager
L,E,C (leyton) Electrical company
, London
10.1988 - 07.1998
- Oversaw daily operations of small family-run electrical shop, maintaining stock control and delivering excellent customer service.
- Managed inventory control, minimising waste and maintaining optimal stock levels.
Education
GCSEs - PE
King Ethelbert secondary school
Birchington, Kent01-1985
GCSEs - Maths
King Ethelbert secondary school
Birchington, Kent01-1985
GCSEs - English
King Ethelbert secondary school
Birchington, Kent01-1985
GCSEs - Geography
King Ethelbert secondary school
Birchington, Kent01-1985
GCSEs - business studies
King Ethelbert secondary school
Birchington, Kent01-1985
Skills
- Performance management
- Staff training
- Team leadership
- Team building
- Time management
- Problem solving
- Service enhancement
- Customer service
- Customer relationship building
- Client assistance
- Staff motivation
- Performance appraisals
- Staff appraisals
- Policy enforcement
- Risk assessment knowledge
- Communication excellence
Interests
Additional Information
- Home Start Volunteer support famlies with children under 5
- People's Champion Award at Center Parcs I was nominated and won in the House keeping division
- Just completed an Emergency at work First aid course current for 3 years
Timeline
Team Leader
Center Parcs
11.2009 - Current
Manager
Dorothy Perkins
09.1998 - 11.2003
Manager
L,E,C (leyton) Electrical company
10.1988 - 07.1998
GCSEs - PE
King Ethelbert secondary school
GCSEs - Maths
King Ethelbert secondary school
GCSEs - English
King Ethelbert secondary school
GCSEs - Geography
King Ethelbert secondary school
GCSEs - business studies
King Ethelbert secondary school