Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline

Mohammad Islam

Barton Seagrave,Northamptonshire
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Summary

Focused Sales Associate driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Builds strategic partnerships and manages existing relationships effectively with a track record in two global brands like Volkswagen and Mazda. Proven leader with ability to meet and exceed sales objectives. Thinks critically with can-do attitude for successful retail operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Retail Consultant

Parkway Volkswagen
Northampton
01.2023 - Current
  • Use Volkswagen finance system to submit finance applications
  • Motability specialist
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients
  • Maintained awareness of latest industry trends, product knowledge and sales techniques
  • Managed customer lines for minimum wait times and high satisfaction for over 6 years
  • Organised displays to promote inventory and encourage customer purchases
  • Closing the business at the end of the day securely
  • Generated new leads and opportunities to maximise revenue
  • Maintained contact with customers throughout sales and pre-delivery process
  • Analyse and look at statistics to produce financial quotes from offers currently by the brand to create business from loyalty customers
  • Negotiating deals to the customer to achieve targets
  • Account managing previous customers via internal CRM
  • Using Kerridge CRM system
  • Managed client relationships from early stages of sales process through to post-sales
  • Built long-term relationships with customers and generated referrals from existing clients
  • Consistently maintained client retention rate through exceptional account management

Retail Consultant

Parkway Volkswagen
Northampton
06.2021 - 01.2023
  • Met personal and team sales targets consistently
  • Motability specialist
  • Closing the business at the end of working day securely
  • Analyse previous business to prospect new business
  • Negotiating daily to achieve sales
  • Account managing previous customers via internal CRM
  • Built rapport with new and existing customers to boost client retention
  • Personalised customer service and tailored selling strategies to different customer types
  • Met sales targets consistently to drive revenue
  • Demonstrated vehicle features, using approved presentation methods to showcase add-on products
  • Identified customer needs and desires to proactively promote suitable vehicles and benefits
  • Nurtured rapport with customers to improve likelihood of future sales
  • Created and updated internal forms to reflect customer bookings, invoices and payments

Sales Executive

Mazda Northampton
Northampton
09.2018 - 06.2021
  • Providing potential customers with videos on the cars they enquired on to inform them on the products and features
  • Built long-term relationships with customers and generated referrals from existing clients for over 3 years
  • Managed client relationships from early stages of sales process through to post-sales
  • Established and maintained positive, profitable client relationships through superb communication
  • Carried out active selling from initial customer greeting
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients

Product Genius

Mazda Northampton
Northampton
03.2018 - 09.2018
  • Assist customers on Test drives to help them make the right decision when purchasing a car
  • Providing potential customers with videos on the cars they specify to inform them on the products and features
  • Maintained a spotlessly clean and tidy showroom to best showcase vehicles and accessories on sale
  • Built positive customer rapport through friendly, professional communication

Store Assistant

Sainsbury's, Burton Latimer Store
Burton Latimer
09.2016 - 03.2018
  • Guided customers to locate products or alternative items
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor
  • Maintained spotless store presentation through regular cleaning, organising and tidying
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference
  • Covered extra shifts and maintained flexible schedule to achieve store goals
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers

Education

Accounting and Bookkeeping

Tresham College, Corby
09/2016 - 06/2017

AAT Accounting Level 2

Bedford College (Vehicle Technology Centre), Bedford
9 2015/2015 - 6 2016/2016
  • IMIAL Level 1 DIPLOMA in Vehicle and Maintenance Repair
  • IMI Level 1 body and Paint
  • IMI Level 1 Personal and social development for the Automotive Environment
  • City and Guilds IT

GCSEs -

Bedford Free School, Bedford
9 2012/2012 - 6 2015/2015

Subjects: Electronics, Geography, Math, English Language and literature, Core Science, RE, IT

Skills

  • Target motivated
  • Customer relations
  • Account management
  • Excellent negotiating tactics
  • Sales analysis
  • Effective team work
  • Problem-solving
  • Leadership

Languages

English
Native
Bengali
Fluent

Certification

FCA accredited

Affiliations

  • Air Cadets

References

References available upon request.

Timeline

Senior Retail Consultant - Parkway Volkswagen
01.2023 - Current
Retail Consultant - Parkway Volkswagen
06.2021 - 01.2023
Sales Executive - Mazda Northampton
09.2018 - 06.2021
Product Genius - Mazda Northampton
03.2018 - 09.2018
Store Assistant - Sainsbury's, Burton Latimer Store
09.2016 - 03.2018
Tresham College - , Accounting and Bookkeeping
09/2016 - 06/2017
Bedford College (Vehicle Technology Centre) - ,
9 2015/2015 - 6 2016/2016
Bedford Free School - GCSEs,
9 2012/2012 - 6 2015/2015

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