Mohamed Omar
Tanta, EGYPT- Abu Dhabi, UAE
Summary
Accomplished Account Manager with extensive experience in account management, customer relationship management, and financial reporting. Proven track record in revenue development and consistently surpassing sales targets. Adept at problem solving and contract management, ensuring client loyalty and satisfaction. Strong leadership skills demonstrated through team training and performance analysis, fostering a collaborative environment to boost productivity. Career goal: to leverage expertise in customer relations and data analytics to drive business growth and enhance operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
Get Smart Training Center
ABU DHABI, UAE
02.2025 - 12.2025
- Manage all current accounts.
- Provide customised solutions.
- Solving problems to ensure clients' loyalty.
- revenue development.
- Preparation and submission of completion reports.
- contracts management.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Tracked financial transactions for accounts, ensuring accurate billing and timely payment.
- Consistently achieved or surpassed sales targets.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
Assistant Accountant
Get Smart Training Center
ABU DHABI, UAE
08.2022 - 01.2025
- Prepared and processed financial documents, including invoices, bills, and accounts payable and receivable.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reconciled monthly bank statements and resolved discrepancies.
- Managed petty cash transactions and maintained detailed records of expenditures for accountability.
- Produced monthly and year-end closing statements, financial documents and invoices.
- Updated general, sales and purchasing ledgers on schedule and verified information against documentation.
- Assisted with month-end and year-end close processes, ensuring timely and accurate financial reporting.
- Monitored accounts to ensure payments are up to date and resolved any discrepancies in billing and accounts.
- Tracked employee time and attendance for payroll.
- Assisted in the preparation of tax returns and ensured compliance with tax regulations and deadlines.
- Handled confidential financial information with discretion, maintaining integrity and trustworthiness within the finance team.
- Chased missing transactions to help facilitate timely payments.
- Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.
Store Manager
axiom telecom
ABU DHABI, UAE
03.2014 - 04.2018
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
Team Leader
axiom telecom
ABU DHABI, UAE
05.2010 - 02.2014
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
- Resolved complex customer enquiries, disputes and complaints.
- Delivered quality service with friendly and professional demeanour.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Assisted with team recruitment, interviewing and onboarding.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Trained and supervised team to deliver on store sales targets.
- Led a team of 15, fostering a collaborative environment to boost productivity and morale.
- Resolved conflicts within the team amicably, maintaining harmony and collaboration.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Accountant
crystal arc
ABU DHABI, UAE
06.2007 - 04.2010
- Reconciled monthly bank statements and resolved discrepancies.
- Managed accounts payable and receivable, ensuring timely settlement of invoices and maximising cash flow.
- Posted journal and ledger entries, prepared financial statements and reports and closed books.
- Updated general, sales and purchasing ledgers on schedule and verified information against documentation.
- Coordinated month-end and year-end close processes, ensuring accurate and timely financial reporting.
- Analysed financial data to produce monthly reports, providing insights into company performance for stakeholders.
- Oversaw payroll operations, ensuring timely and accurate salary payments to all employees.
Education
Bachelor of Business Administration - accounting department
tanta university
01-2001
Skills
- Customer relationship management
- Account management
- Excellent communication
- Team leadership
- Revenue development
- Problem solving
- Financial reporting
- Contract management
- Sales tracking
- Inventory management
- Performance analysis
- Staff training
- Customer Service
- Customer relations
- Data analytics
- Multitasking efficiency
- Cash handling
- Team training
Languages
Arabic
First Language
English
Advanced
C1
Certification
- Microsoft certified
- UAE drive License
- EGYPT drive License
- Coach in personality type certified
- coach in mental health certified
Interests
- football
- handball
- photographer
- reading
- meditation
Timeline
Account Manager
Get Smart Training Center
02.2025 - 12.2025
Assistant Accountant
Get Smart Training Center
08.2022 - 01.2025
Store Manager
axiom telecom
03.2014 - 04.2018
Team Leader
axiom telecom
05.2010 - 02.2014
Accountant
crystal arc
06.2007 - 04.2010
Bachelor of Business Administration - accounting department
tanta university