Mofoluwatele Karunwi

The cost-of-living crisis coupled with my own fervour for social justice inspired me to take on this role as I saw so many around me struggling and a government system not working for them. Citizens Advice was an opportunity to find out more about their struggles and finally be the change I want to see.
Highlights:

• Conducting in-depth research on social, economic, and policy issues that affect the community. This research has enabled me to gain a thorough understanding of the student housing crisis and enlightened my team to the rising cost of access to education in primary schools.
• Scrutinized government policies and legislation to assess their impact on individuals and communities. My evaluations have helped identify areas where improvements are urgently needed, such as a greater onus on universities to assists first year students in finding off-campus accommodation.
• Played an instrumental role in designing and implementing advocacy campaigns that raise awareness and mobilize support for policy changes by using my proximity to the Durham student population to speak to students directly about pressing issues, as well as gauge their feedback on them.

Temporarily relocated to Toronto, Canada, where I dedicated nine months to volunteering at a Law Office specializing in Real Estate, Mental Health Law, Family, Immigration, and Trusts.

Highlights:

• Efficiently managed a spectrum of legal administrative duties, including docketing, phone communication, email monitoring, client reception, scheduling, and document management which reduced staff workload
• Demonstrated financial acumen by overseeing office finances, maintaining financial databases, managing billing processes, and monitoring accounts, directly contributing to a record of 0 fiscal discrepancies during my tenure.
• Pivotal role extended to assisting lawyers during hearings and client interviews - ensuring that all pertinent information was accurately recorded, facilitating the use of cases as a precedent for a succeeding similar one.
• Played a crucial part in case preparation by meticulously preparing forms, proof-reading submissions, and collating exhibits for court presentations.
• Conducted comprehensive research into case laws, legislations, and legal precedents, enhancing the office's ability to achieve the best possible outcome for our clients.
• Honed interpersonal skills by conducting client interviews in preparation for hearings, directly contributing to a high client retention rate through active rapport building.

Spent time during my gap year volunteering with 'Making Your Marriage Work,' a coaching business dedicated to helping couples transform their dream marriages into reality.

Highlights:

• Actively engaged as an observer during coaching sessions, taking meticulous notes that served as valuable references for both coaches and clients who were able to use this to build on progress that led to 90% of couple reconciliation.
• Responsible for designing media campaigns that promoted the services offered by 'Making Your Marriage Work,' contributing to increased brand visibility whereby we attracted a record number of clients
• As part of a dedicated team, I served as the first point of contact for client and visitor inquiries, concerns, and complaints. My exceptional interpersonal skills ensured that clients received prompt and empathetic responses, overseeing a period of 0 client complaints.
• Took the initiative to set up systems and provide hands-on teaching to assist new and existing colleagues, facilitating their integration during a period of restructuring for the organisation which had no negative effect on profit or client satisfaction

• Mastering the art of rapport building, enabling me to connect with potential customers, build trust and eventually exceed the average number of 3 sales per day
• Rapidly learning and adapting to new sales pitches in detail, showcasing my ability to quickly grasp and apply complex information.
• Collaborating with marketing team members on a weekly basis to extract valuable insights into customer preferences, dislikes, and suggested improvements, contributing to a 100% client retention rate

Passion for education and a commitment to nurturing young potential led me to work with an exceptional group of 10-11-year-old students, teaching them KS2 math and English. During three hours of dedicated study every Saturday, I employed creative teaching methods that engaged their minds and ignited their enthusiasm for learning. I didn't just prepare my students for their SATs; I made sure they relished the educational journey.
Highlights:

• Successfully advertising training and development sessions to parents, resulting in improved student progress and engagement
• Continuously learning and implementing innovative tutoring techniques, tailoring my approach to meet the individual needs of students and facilitating small group learning
• Oversaw a SATs grade attainment of over 100 for each student, getting them into their respective first choice secondary schools

• Crafting and consistently posting relevant, high-quality content that resonated with our target audience, resulting in increased visibility and engagement which led to a 200 follower increase
• Staying up to date with trends and emerging topic areas to ensure our posts remained fresh and relevant which specifically increased our under-18 following by over 25%
• Successfully spearheading efforts that expand our youth church by 15 members, actively reaching out to engagers on social media, facilitating meaningful connections, and encouraging participation in church activities

Two-week placement which focused primarily on Family and Immigration Law, adhering to a schedule from 9 am to 6 pm, five days a week.
Highlights:

• Played a pivotal role in ensuring the accuracy and compliance of legal documents through meticulous filing and correction processes, contributing to error-free records.
• Effectively liaised with and formed relationships with often troubled clients, providing them with comprehensive support and guidance in preparation for consultations, resulting in improved client satisfaction and engagement.
• Contributed new ideas for efficient document management procedures, including copying, binding, and shredding, streamlining workflow to increase office capacity for client intake