Chloe Brown
Kingswells/Sheddocksley/Summerhill, Aberdeen,Scotland
Summary
Conference and Events Supervisor with the ability for creating memorable experiences and driving team performance. Worked numerous events from high-profile events to weddings to small conferences. With strong organisation skills and on point time keeping and work well leading and being part of a team offering enthusiasm and motivation.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Conference and events supervisor
Meldrum House country hotel
Oldmeldrum, Aberdeenshire
08.2024 - Current
- Managed a team of staff for smooth running of conferences and events.
- Welcomed guests into venues, showing them to tables and providing menus.
- Managed large-scale events from setting up to successful completion.
- Set-up events and displays to match client requests.
- Handled unexpected issues promptly, avoiding disruptions during ongoing events.
- Cash handling and inputting all department revenue into a spreadsheet
- Working along side managers for floor plans and staffing
F&B supervisor
Meldrum House country hotel
Oldmeldrum, Aberdeenshire
12.2022 - 08.2024
- Trained new staff members on company policies and procedures.
- Handled customer complaints professionally, resolving issues swiftly and effectively.
- Ensured high standards of customer service were consistently maintained.
- Oversaw cash handling procedures, ensuring accurate accounting at end of shifts.
- Maintained clean, hygienic conditions in line with health and safety regulations.
- Delivered outstanding guest experience, ensuring constant up-to-date knowledge of daily specials and menu items.
- Monitored and authorised staff clock-in and clock-out procedures.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
Home shopping colleague
Asda
Aberdeen, Aberdeen City
03.2020 - 12.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
Bartender
Epic group
Aberdeen, Aberdeen City
05.2019 - 03.2020
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Collaborated with team members to provide seamless service during busy periods.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Implemented new cocktail recipes by researching current trends in the industry.
- Checked identification of customers to ensure legal drinking age compliance.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Tapped and attached new kegs
Conference and banqueting team member
Hilton
Aberdeen, Aberdeen City
01.2017 - 06.2019
- Provided courteous service to all guests enhancing their event experience.
- Demonstrated strong multitasking skills handling multiple responsibilities simultaneously without compromising quality.
- Set up venues for successful events by arranging tables, chairs and decorations.
- Served food and drinks to guests, providing an exceptional dining experience.
- Polished glasses and cutlery to pristine standards.
- Kept tables clear of used crockery, glassware and cutlery.
- Checked customer IDs to confirm age before selling age-restricted products.
Education
SVQ Level 5 - English, Home economics, Music, History, RMPS and Graphic communication
Oldmachar Academy
Aberdeen, Aberdeen City 08/2012 - 05/2017
Certificate of Higher Education - Social Sciences
North East collage
Aberdeen, Aberdeen City 08/2017 - 03/2018
Skills
- Multitasking capability
- Networking
- Time-Limited decision making
- Social media marketing
- Event theming
- Equipment setup
- Conference management
- VIP events
- Staff briefings
- Food and beverage service
- Team Leadership
- Excellent organisation
- Time keeping
Accomplishments
The department I work for won a Top Tier award where I addended the award show night. - This is where Bride and Grooms vote for their Supplier and venue they had their wedding at.
Certification
I am a first Aider
Extra
Trained as A duty Manager
Timeline
Conference and events supervisor
Meldrum House country hotel
08.2024 - Current
F&B supervisor
Meldrum House country hotel
12.2022 - 08.2024
Home shopping colleague
Asda
03.2020 - 12.2022
Bartender
Epic group
05.2019 - 03.2020
Conference and banqueting team member
Hilton
01.2017 - 06.2019
SVQ Level 5 - English, Home economics, Music, History, RMPS and Graphic communication
Oldmachar Academy
08/2012 - 05/2017
Certificate of Higher Education - Social Sciences
North East collage
08/2017 - 03/2018
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