Moaz Hafez
Norwich
Summary
Dependable bartender consistently keeps bar clean, stocked and inviting for guests. Focused on customer satisfaction and encouraging repeat business. Knowledgeable about range of beverages and always ready to learn about new options.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Bartender
The George Hotel
Norwich, Norfolk
11.2015 - Current
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Handled cash transactions securely minimising risk of theft or fraud.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Followed food safety and hygiene requirements to protect guests.
- Completed end-of-day cleanup to reset bar for next day.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
Bartender
The Pear Tree Inn
Norwich, Norfolk
01.2023 - 05.2023
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Resolved customer complaints promptly to maintain good relationships.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Education
Bachelor of Science - Science
University of East Anglia
Norwich 09.2015 - 09.2019
Skills
- Flexibility in changing environment
- Endurance under pressure
- Customer service excellence
- Critical-thinking
- Ethical decision making
- Effective communication
Affiliations
- Sport (Badminton, Cycling)
- Travelling
Languages
English
Fluent
Arabic
Native
Timeline
Bartender
The Pear Tree Inn
01.2023 - 05.2023
Bartender
The George Hotel
11.2015 - Current
Bachelor of Science - Science
University of East Anglia
09.2015 - 09.2019
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